topic Re: I renewed my membership twice in 24 hours but still have no credit. in Other Help

I renewed my membership twice in 24 hours but still have no credit.

fefe — Sat, 09 Nov 2013 19:30:51 GMT

I renewed my credit by credit card and "it was successful" but today it's not showing up on my history and I can't make calls!
Fiona Hayes

Re: I renewed my membership twice in 24 hours but still have no credit.

1amcn — Sat, 09 Nov 2013 21:20:42 GMT

Hi Fiona

There seem's to be a handful of member's who have got trapped in the process of buying membership today... unfortunately, you are yet another.

It's bizarre as, only a few have had trouble this way...

Log a ticket with a 48 support Agent as soon as practical:

http://help.48months.ie/tickets/new

Hope this is rectified soon.

🙂

Re: I renewed my membership twice in 24 hours but still have no credit.

fefe — Wed, 13 Nov 2013 12:43:11 GMT

Actually I did that last sat/sun and it got sorted and I could make calls etc again!! But when I went to history , the info is only up till 9.11.13!! I will check again now and see if it's been updated.. Thanks fefe .

Re: I renewed my membership twice in 24 hours but still have no credit.

dalyer — Wed, 13 Nov 2013 12:55:13 GMT

I'm not sure that the My History log is always accurate.

I've seen cases where successful payments/purchases were not listed anyway.