topic No Top-up on my account in Other Help

No Top-up on my account

Anon — Wed, 30 Oct 2013 13:56:27 GMT

I have topped up my phone with the montly ammount but there is no credit showing on my account and i can't pay my membership which is leaving me without the use of my phone which is very fustrating. I have also tried to contact an Agent but a mandetory field marked with an asteriek is unclickable which means i cannot contact them. This has never happened before and i have been using 48 for a number of months but i would have to consider leaving them if it leaves me incappable of using my phone. I would like to know if anyone else is having this issue and could help. Thank You

Re: No Top-up on my account

1amcn — Wed, 30 Oct 2013 14:23:55 GMT

Hi aldente

I have just logged a ticket with the Agent's to see if it is possible... & it was successful.

If you would - close all previous tabs/browser and re-try the process (if needed).

However, before logging a ticket, & after the suggested browser refresh, can you check your membership page once more to look at your balance?

Can you also check your membership status and expiry of current membership?

I see you were either 48 prior to the outage some weeks back, so just to cover all base's, can you get back to me when you have tried the above?

Re: No Top-up on my account

dalyer — Wed, 30 Oct 2013 17:13:25 GMT

If you need to contact 48 support and can't do this through the website then you can also email them:

support@48months.zendesk.com

Re: No Top-up on my account

1amcn — Wed, 30 Oct 2013 19:35:27 GMT

Hey Aldente

Just a follow up on your post - are you up and running again?