topic Re: Moving numbers in Other Help

Moving numbers

Anon — Wed, 16 Oct 2013 15:08:55 GMT

Anyone know how to move one 48 number to another 48 account? Thanks

Re: Moving numbers

1amcn — Wed, 16 Oct 2013 17:54:49 GMT

Hi Susie11

Can you elaborate a little more on that?

Re: Moving numbers

donciavas123 — Fri, 18 Oct 2013 10:51:00 GMT

How long does it take for a number to b ported to 48? I'm waiting 2 days...Requested transfer of old number over 24 hrs ago. Nothing happened. Phone still not working..

Re: Moving numbers

dalyer — Fri, 18 Oct 2013 10:53:12 GMT

See the FAQ:

How do I keep my old number?

We will get you over to 48 within the next 2 hours.

*** Please note: Number transfer hours are 8am to 6pm Mon to Fri, 10am to 4pm Sat and Sun.

Re: Moving numbers

donciavas123 — Fri, 18 Oct 2013 11:03:02 GMT

I am waiting 24 hours...

Re: Moving numbers

dalyer — Fri, 18 Oct 2013 11:22:46 GMT

So follow the advice in the FAQ...

Re: Moving numbers

nedzer — Wed, 23 Oct 2013 12:51:57 GMT

I've same problem for 24 hours/ still no number transferred. My sister joined a few weeks ago and handnt any problems !!!
Nedzer

Re: Moving numbers

dalyer — Wed, 23 Oct 2013 13:34:57 GMT

Did you contact 48 support as mentioned above?

Re: Moving numbers

1amcn — Wed, 23 Oct 2013 15:31:02 GMT

Hi Nedzer

Been a while since you posted... have you had any success?

Re: Moving numbers

nedzer — Wed, 23 Oct 2013 16:40:50 GMT

No no no. I'm really frustrated !!! I've done everything asked and still my original no. hasn't been transported !! What can I do ???????

Re: Moving numbers

dalyer — Wed, 23 Oct 2013 17:04:55 GMT

Did you log a support request raising the issue with 48 support?

If so when?

Did they get back to you yet?

Re: Moving numbers

nedzer — Wed, 23 Oct 2013 17:14:24 GMT

Yes , on the forum , then "ask the agent" in fact anywhere I saw " question"!!
Bu I'm only just getting replies now . But not fixing the problem .
I thought I could put in old sim and start the process again ie input the security code again etc but nothing happened!
Could Meteoir be preventing the move ?( I'm not in contract) and I checked my sim is unlocked !!!
I spent 4 hours on it last night!!!

Re: Moving numbers

dalyer — Wed, 23 Oct 2013 17:17:11 GMT

Posting here is just asking other (non 48 employee) members of the forum for advice.

Logging a support request is talking directly to 48 support.

In this case I don't think that anybody here can help and you'll have to depend on 48 support to explain and sort things out for you.

Re: Moving numbers

nedzer — Wed, 23 Oct 2013 17:35:35 GMT

Ok thanks for the advice ill do that now
Nedzer

Re: Moving numbers

dalyer — Wed, 23 Oct 2013 17:38:32 GMT

Oh - and don't repeatedly reply to an open support ticket as doing so seemingly bumps it to the BACK of the queue and may delay, rather than expedite, getting a resolution! 🙂

Re: Moving numbers

Anon — Thu, 24 Oct 2013 13:52:03 GMT

Help still waiting for my number to move

Re: Moving numbers

1amcn — Thu, 24 Oct 2013 14:07:52 GMT

Hi hughiedoran

It suggests the porting process will take within two hours on 48s FAQ, it also says occasionally it takes longer.

I have ported to 48s from my previous network provider & it also fell into the trap of taking much much longer.

Pain in the watsits it is... i know only too well - what i can tell you is it (almost) always is delayed by your previous network provider being unresponsive during the port request from 48 - this is an unfortunate occurance that is very common.

Hang in there! you WILL get your number switched to 48, keep a check on your membership page for messag's that need your attention - & log a ticket with an Agent to inform them of the delay.

Let us know how it goes

🙂