topic cant connect? in Other Help

cant connect?

Anon — Mon, 21 Oct 2013 09:14:50 GMT

just got my 48sim, happy out =]

transferred my number, everything looking good,

put the sim in my phone, everything looking good

then bam, cannot connect to network

straight into settings, i cannot manually or automatically connect my 48 simcard to the 48 network

just comes up ''your simcard does not allow a connection to this netwrok''

so my 48simcard does not allow me to connect to the 48 network?

any help would be greatly appreciated!

Re: cant connect?

dalyer — Mon, 21 Oct 2013 09:56:05 GMT

Is your phone definitely unlocked for use on any network?

Was the phone working on another network before this? Which one?

Is there any chance that the phone was stolen and the IMEI blocked?

Is the IMEI OK - dial *#06# and you should get a 15 digit number. Don't post it but just confirm that it's not, say, all zeros.

Can you try the SIM in another unlocked phone just to check that it's OK?

If necessary contact 48 support:

How to get help

Re: cant connect?

Anon — Mon, 21 Oct 2013 10:03:10 GMT

my phone was never locked, it was connected to 48 before hand, for nearly a year, i bought it because its a sim free phone, i had to move back to meteor four months ago and now i want to move back to 48 and this is happening

Re: cant connect?

Anon — Mon, 21 Oct 2013 10:05:38 GMT

IMEI is fine

Re: cant connect?

dalyer — Mon, 21 Oct 2013 10:08:59 GMT

OK - probably bet to get onto 48 support to get assistance from them.

Maybe it's a bad SIM and needs replacement.

If possible try it in another phone to see if it works there.

And try cleaning the SIM/contacts gently and reseating it just in case that's all that's wrong.

Good luck.