topic changing number in Other Help

changing number

jordanc — Sun, 26 May 2013 15:09:25 GMT

hi. i have been a 48 customer for roughly 5 months now. when i set my account up i asked to change my number back to my original. it said it would take two hours but its been 5 months and still nothing. i asked about this before and recived a reply saying you would get on it asap. but that was 2 months ago also. can you please do something?

Re: changing number

dalyer — Mon, 27 May 2013 08:02:10 GMT

Did you try the normal porting form from your online account?

http://48months.ie/portin

If so what happened?

Have you logged a support request asking 48 to assist?

http://help.48months.ie/requests/new

Hope this helps.

Re: changing number

jordanc — Wed, 05 Jun 2013 20:44:37 GMT

i have done all that. it just says transfering and has said that for 5 months now. its very annoying

Re: changing number

dalyer — Wed, 05 Jun 2013 22:16:49 GMT

Are you saying that 48 have not responded to your help request at all for 2 months? That would be very unusual in my experience... Did you annotate your open request with a comment asking again for help?

Hope this helps.