topic Re: Paid membership but no internet in Other Help

Paid membership but no internet

Anon — Wed, 16 Oct 2013 09:56:00 GMT

I paid my The Guido membership but it says I still have 0mb of internet and have the same amount of minutes remaining as I did before I topped up.

Re: Paid membership but no internet

1amcn — Wed, 16 Oct 2013 10:20:37 GMT

Hi there...

when does your membership expire? this mite have something to do with the outrage a few weeks back...did you receive the mins offered in lieu of the outage on the Guido ?

Log a ticket with your issue to a 48 Agent
Hopefully you will be up and running soon!

Get back to me if you are still unsure!

Re: Paid membership but no internet

Anon — Wed, 16 Oct 2013 22:35:34 GMT

These 2 links may be of assistance Lenny.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/My-phone-s-internet-is-not-working-Why/ta-p/258

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-membership/ta-p/264

Re: Paid membership but no internet

dalyer — Wed, 16 Oct 2013 22:51:46 GMT

@lenny40 wrote:
I paid my The Guido membership but it says I still have 0mb of internet and have the same amount of minutes remaining as I did before I topped up.

As asked above - what is your expiry date for membership?

If you have a current membership that still has some time to run but have used up allowances (e.g. calls, texts, data) then buying a new membership doesn't help. The new membership stacks until the current one has run its course. The new mebership does not prematurely terminate the current one and you don't get the new membership allowances immediately. If you have used up your data allowance on your current membership and the membership still has some time to run then you need an internet add-on - not a new membership (yet).