topic Re: Paid membership but cant use my phone in Other Help

Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 08:23:46 GMT

It says that i have paid my membership but is giving me no texts, calls, NOTHING. It even says that i have 0 mins but that i have paid until november 😕

Re: Paid membership but cant use my phone

dalyer — Tue, 15 Oct 2013 09:32:14 GMT

In your online account what is your expiry date?

Does it list a current and a next membership or just a current membership?

Re: Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 19:23:23 GMT

It says that it runs up the 16/11/13... But i cant text or make calls.

Re: Paid membership but cant use my phone

dalyer — Tue, 15 Oct 2013 19:31:20 GMT

So your current membership runs until midnight tomorrow (16th October) and then your new membership kicks in and lasts until 16th November (midnight)?

Perhaps you have simply used up your calls/text allowances on this month's membership which runs until tomorrow at midnight?

If so you could buy add-ons to tide you over until then:

http://www.48months.ie/boiler-plate/add-on-rules

On the other hand any chance you breached the fair usage limits and got barred for the remainder of the current monthly membership?

Fair Use Policy/ Acceptable Use Policy

If so then you'll have to wait it out until Thursday and then ask 48 support to lift the ban.

How to get help

Hope this helps.

Re: Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 19:50:30 GMT

No it said that my memebership ran out yesterday at 23:59 and i was texting and calling up until 23;58 and then everything just stopped working si i assumed it took a while for my new plan to kick in but i still cant use my phone. And i didnt break the fair usge policy so i dunno whats up??

Re: Paid membership but cant use my phone

1amcn — Tue, 15 Oct 2013 21:40:22 GMT

Follow up on your issue purewexfordbeef, Any luck?
Have you logged a ticket with the 48 Care crew?

Re: Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 22:03:08 GMT

Nope still not working.. 😕 I asked an agent so ill wait to see how that turns out i suppose. But like a day without my phone is a pain.. Itll turn into two days now and i need my phone asap.....

Re: Paid membership but cant use my phone

1amcn — Tue, 15 Oct 2013 22:12:49 GMT

You should be able to get a replacement sim... i.e like the one in your 48 sim pack, if you get my meaning!
That was a question you asked before.

Im surprised all your data/calls is unavailable to you... pity, at the least if you had internet you could get by on viber app meantime !!!

Re: Paid membership but cant use my phone

dalyer — Tue, 15 Oct 2013 22:17:59 GMT

@purewexfordbeef wrote:
No it said that my memebership ran out yesterday at 23:59 and i was texting and calling up until 23;58 and then everything just stopped working si i assumed it took a while for my new plan to kick in but i still cant use my phone. And i didnt break the fair usge policy so i dunno whats up??

If your previous membership ran out on 14th October at midnight and your newly purchased one runs until 16th November at midnight then I wonder if, somehow, you never received the extra 2 days membership for the recent outage to extend your membership to 16th October? That's the only hypothesis that I can come up with. Do you remember what your "normal" membership month date was? You should contact support to see what the story is but it is indeed a pain being offline in the meantime... 😐

Re: Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 22:55:32 GMT

Il see about the replacement sim because like im not with 48 that long. Well i have no data so im surviving on wifi atm.. 😕

Re: Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 23:00:38 GMT

Oh ya thats a possibility actually... Kinda silly though. So as of thursday if i dont have anything then ill have serious problems 😕 I dont remember what date other than the 14th of october. Its a pai especially because im in a new county for college and cant contact anyone. I really wish they had a phone number to contact them because over the internet is annoying if im honest.

Re: Paid membership but cant use my phone

dalyer — Tue, 15 Oct 2013 23:02:43 GMT

If you order a replacement SIM then you will definitely be offline for a few days until it arrives. I wouldn't do that. I'd order a new SIM just in case (see here: You need a new SIM?) but in the meantime would wait and see if (a) 48 support can explain the issue and (b) if services resume for you when the new membership kicks in at midnight on the 16th (?).

Hope this helps

Re: Paid membership but cant use my phone

purewexfordbeef — Tue, 15 Oct 2013 23:22:09 GMT

Ya im gonna wait before i jump the gun and order a new sim. Its good advice so thank you 🙂 I really hope it gets fixed.

Re: Paid membership but can't use my phone

1amcn — Thu, 17 Oct 2013 23:59:04 GMT

Hey !

Just a follow-up, have you got back to full operation again?

Do let us know if you've had success...