topic Re: topping up in Other Help

topping up

Anon — Sun, 06 Oct 2013 17:56:24 GMT

i topped up by 10 euro to get free calls and texts when i sent monthly to 1745 you took my credit because i rang and didnt work then checked my balance i want my free txts and calls or im never using this network again

Re: topping up

dalyer — Sun, 06 Oct 2013 18:48:47 GMT

What does your online account say about your current membership, expiry date, next membership (if any), current membership remaining calls/texts balances and your cash credit balance?

What does the My History section say about your recent transactions/purchases?

Hope this helps.

Re: topping up

ivieogbemudia — Mon, 07 Oct 2013 17:28:00 GMT

I have 19.75 in my account,my membership is up.how can I convert my topup to replace my membership.i need an urgent reply to resolve this issue. I have not been able to make any calls or text.

Re: topping up

dalyer — Mon, 07 Oct 2013 19:18:13 GMT

If your membership is up then presumably you bought at least one membership before now so it seems odd that you don't know what do now. How and ever ... see here:

How do I buy my membership?

How do I buy stuff by text?

How do I top up? Overview of the top-up payment op..

If you want to buy the Don membership (€20) then you'll need to top up by €1 to get your credit balance over the €20 mark.

Hope this helps.