topic Re: Top up Didnt Get thought in Other Help

Top up Didnt Get thought

Anon — Thu, 03 Oct 2013 10:49:32 GMT

I made a top up almost 2 hours ago and I haven't get the vantages yet. It was taken off my account already.

Re: Top up Didnt Get thought

dalyer — Thu, 03 Oct 2013 12:55:35 GMT

Are you aware of the difference between topping up and buying membership/add-ons?

Did you credit balance increase by the topup amount - log into your online account or dial *100# to get your credit balance.

Handy short-codes

If your topup went through and you then need to buy stuff from your credit balance you can do so online or by text:

How do I buy stuff by text?

Hope this helps.

Re: Top up Didnt Get thought

Anon — Thu, 03 Oct 2013 19:30:10 GMT

I paid the guido 2 weeks ago, then today morning I paid the don, cuz I was with no internet... But I didn't get any more time or internet. '-'

Re: Top up Didnt Get thought

dalyer — Thu, 03 Oct 2013 21:01:33 GMT

What does your online account say about your current and next memberships and current membership expiry date?

If you have a membership which still has some of its monthly period to run then buying another membership does not terminate it and kick in immediately. Instead the new membership "stacks" up to kick in when the current membership has run its full monthly course.

My quess is that your Guido membership still has a couple of weeks to run and the Don membership is stacked and will kick in when the Guido membership has run its course.

If that's the case and you need internet access on your Guido membership for the remaining two weeks or so then you need to buy an internet add-on.

Hope this helps.

Re: Top up Didnt Get thought

Anon — Fri, 04 Oct 2013 02:00:22 GMT

Thank you for the patience! I got what ya meant! I bought a add on and I am waiting 2 more weeks! 😉

Re: Top up Didnt Get thought

dalyer — Fri, 04 Oct 2013 09:22:50 GMT

Glad that explained it for you.