topic Re: Cannot register replacement sim in Other Help

Cannot register replacement sim

Anon — Sat, 21 Sep 2013 23:25:19 GMT

I am switching from an iPhone 4 to an iPhone 5, I have a micro sim active on my account, I didn't want to deactivate my sim while i was waiting to get my nano sim so I ordered a new sim, I have the nano sim now but when I login to my 48 account and go to: "Register a replacement SIM" I get an error message saying "Oops! You got an error!
Sorry! You don't have access to this page"

What do I do to register the new sim to my current account?

Re: Cannot register replacement sim

Anon — Sun, 22 Sep 2013 08:58:42 GMT

Hi,

This has occured because you did not order a replacement SIM via your account. You just ordered a new SIM not already linked with your accound. To link this new SIM with your account you will need to submit a support ticket (using the link in my signiture). Include the new SIM number when writing to support.

Hope this helps,

Re: Cannot register replacement sim

dalyer — Sun, 22 Sep 2013 17:04:33 GMT

This thread is relevant here:

You need a new SIM?

Hope this helps.