topic Re: New membership started today, no minutes or internet in Other Help

New membership started today, no minutes or internet

Anon — Fri, 13 Sep 2013 13:51:13 GMT

Have a few memberships queued, today is the start of a new one.

I presently have no minutes and no internet.

Re: New membership started today, no minutes or internet

dalyer — Fri, 13 Sep 2013 14:14:00 GMT

If your current membership expires today then it expires at midnight tonight - e.g. my online account says:

Current: The Don [?]
until 21/09/2013 at 11:59pm

Maybe you have to wait until midnight for your new membership to kick in?

If you are stuck in the meantime then you'll have to buy add-ons for the required services.

Hope this helps.

Re: New membership started today, no minutes or internet

Anon — Fri, 13 Sep 2013 14:26:10 GMT

As I said, they are queued i.e. one after another, I shouldnt have any interuption.

Re: New membership started today, no minutes or internet

dalyer — Fri, 13 Sep 2013 14:34:09 GMT

Yes - but if you have used up your current membership's allowances for calls and/or internet then you have to buy an add-on or wait for your new membership to kick in (at midnight?). What exactly does your online account say about your current membership type, expiry date, queued membership(s), and current membership mobile calls, landline calls, texts and data allowances?

Hope this helps.

Re: New membership started today, no minutes or internet

Anon — Fri, 13 Sep 2013 15:16:47 GMT

Greg has sorted this for me on facebook.

My account had been put to zero for some reason, computer error?

And because of this error I couldnt make a call, send a text or go online until I got to a pc.....

Re: New membership started today, no minutes or internet

Anon — Fri, 13 Sep 2013 15:24:25 GMT

Thanks for trying to help Dalyer, but it was a fault with the 48 systems.

Re: New membership started today, no minutes or internet

dalyer — Fri, 13 Sep 2013 15:44:09 GMT

OK - glad you got sorted.