topic Outgoing mail settings in Other Help

Outgoing mail settings

Anon — Wed, 11 Sep 2013 19:22:27 GMT

Hi there. I have an iPhone 4S & I am not able to send emails while away from home. Can you help?

Re: Outgoing mail settings

dalyer — Wed, 11 Sep 2013 20:56:16 GMT

When you say "away from home" do you mean roaming abroad? If so you will need to connect to a wifi hotspot as data roaming abroad is not supported.

If you mean away from your home but still in Ireland then I presume that sending emails works while you are on your home wifi network but not when you are out and about on a data connection? In that case I presume you have a data package (membership or add-on) and have your internet settings configured correctly?

The email settings themselves are whatever your email provider specify and have nothing to do with 48 per se.

Hope this helps.

Re: Outgoing mail settings

Anon — Thu, 12 Sep 2013 12:16:10 GMT

I mean either outside my house or as far away as the Maldives. It only seems to work if I'm connected to the home wifi with UPC. I travel quite a bit & even now here in Birmingham, connected to the hotels wifi, it still won't send, only receive emails. 48 provides a step by step process to try & correct that, however since there is no 'Cellular' tab to tap, it's reall useless information as I cannot go on any further with the instructions.

Re: Outgoing mail settings

dalyer — Thu, 12 Sep 2013 12:46:12 GMT

OK - I don't really know what the issue is so. Is this of any use?

https://discussions.apple.com/thread/4417148?start=0&tstart=0

If not you may need to log a support request to get 48 to help you.

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message

Hope this helps.