topic Re: Unable to post request to an agent as I cannot select a category for the request in Other Help

Unable to post request to an agent as I cannot select a category for the request

Anon — Fri, 16 Aug 2013 11:35:38 GMT

I am trying to post a request to an agent to register a replcement SIm but page wont allow me to select a category for the question so I cannot submit it. HELP!!!

Re: Unable to post request to an agent as I cannot select a category for the request

Anon — Fri, 16 Aug 2013 13:09:26 GMT

If you contact Denise(Community Manager) via Private Message she will possibly be able to contact the tech staff directly.

Re: Unable to post request to an agent as I cannot select a category for the request

Admin48 — Mon, 19 Aug 2013 10:50:18 GMT

If you can't contact the care crew via the link, try this e-mail: support@48months.zendesk.com

Re: Unable to post request to an agent as I cannot select a category for the request

rialto — Wed, 04 Sep 2013 11:29:10 GMT

I PAID MEMBERSHIP FOR A FRIEND ON 17 AUG AND HE GOT A TEXT MESSAGE THAT HE HAS ONLY 3 MINS LEFT FOR HIS CALLING MINS WHY IT SHOULD HAVE BE A MONTH 0894889481 THIS IS THE NUMBER

Re: Unable to post request to an agent as I cannot select a category for the request

dalyer — Wed, 04 Sep 2013 12:57:17 GMT

What membership did you buy?

What does his online account say about membership status, expiry date and bundled allowance balances?

Hope this helps.

Re: Unable to post request to an agent as I cannot select a category for the request

rialto — Wed, 04 Sep 2013 13:52:04 GMT

I paid 10 euro membership for him

Re: Unable to post request to an agent as I cannot select a category for the request

rialto — Wed, 04 Sep 2013 13:55:04 GMT

I do not get your quesion and this is not the first I have be paying for his membership because he lost his pin or code and he can not get to his account I have to topup for him

Re: Unable to post request to an agent as I cannot select a category for the request

dalyer — Wed, 04 Sep 2013 14:23:24 GMT

€10 membership presumably means Guido or the old Standard membership if your friend was a member before 5th March? Which does he have?

Guido comes with 300 mobile mins to any network + 60 landline mins. If he has this then presumably he has simply used up most of the allowance(s)?

Standard membership comes with "unlimited" mobile mins to any network (fair usage cap 3000 mins) and something like 20 landline mins. Again perhaps he has used up most of his landline mins allowance?

If he cannot log into his account then you should contact support to get this sorted.

Similarly if the reason for the text message about remaining mins is still not clear then log a support query to get 48 to explain.

Hope this helps.

Re: Unable to post request to an agent as I cannot select a category for the request

rialto — Wed, 04 Sep 2013 19:37:24 GMT

Thanks were or how can we get to contact the support team.

Re: Unable to post request to an agent as I cannot select a category for the request

dalyer — Wed, 04 Sep 2013 21:41:38 GMT

See above - there's an earlier post with the email address.

Hope this helps.