topic Re: registering new sim- HELP! in Other Help

registering new sim- HELP!

rosiephelan — Fri, 23 Aug 2013 12:53:09 GMT

Hi , I have been a 48 customer for awhile now and recently I bought a new phone. I bought a samsung galaxy s3 and it required a micro sim. I ordered my micro sim on the 19th and it only came in the post today, when i tried to register the new sim to my account with my existing number it said I had to deactive my old sim, I did that but yet when I entered the code for my new sim it said I still have an active sim registered. I really don't know what's going on, I can't use my new phone and now my old number is blocked. I really can't afford to go a number of days with no number at all for work reasons.

Can someone get back to me asap, I would really appreciate it.

Thanks,

Rosie

Re: registering new sim- HELP!

Anon — Fri, 23 Aug 2013 15:20:14 GMT

Hi Rosie, not much i can do to help you with this,
but the guys over at technical staff will!

raise a ticket using the link below in my signature!

Re: registering new sim- HELP!

rosiephelan — Fri, 23 Aug 2013 15:44:07 GMT

Hi when I go to click on your link it just says

"An invalid set of parameters has been specified in the url."

Re: registering new sim- HELP!

rosiephelan — Sat, 24 Aug 2013 18:43:54 GMT

Getting seriously pissed off this problem is still not solved. This is a very simple job that has been turned into a complicated mess.

Ridiculous!!!!!

Re: registering new sim- HELP!

Admin48 — Fri, 30 Aug 2013 14:25:06 GMT

Hey there,

if you're still struggling with this, you can contact the care crew either via this links: http://help.48months.ie/requests/new

Or send them an e-mail to: support@48months.zendesk.com

Re: registering new sim- HELP!

dalyer — Fri, 30 Aug 2013 17:58:13 GMT

Regarding the original issue this new FAQ may be of interest as it explains the difference between ordering a replacement SIM (which will immediately deactivate your existing one) and ordering a new SIM and then getting your details transferred over by 48 support:

http://community.48months.ie/t5/Most-Popular-Questions/You-need-a-replacement-SIM/m-p/7234#U7234

Hope this helps.