topic sim change? in Other Help

sim change?

Anon — Sat, 18 May 2013 13:06:33 GMT

hey, I currently have a regular 48 sim but recently have got an iPhone 4s and need a sim for that... is there a way to move my number on to the iphone sim while keeping my stuff?

Re: sim change?

dalyer — Sat, 18 May 2013 17:24:45 GMT

You can order a replacement SIM for your existing account/number here:

http://48months.ie/help/losthandset

However this will immediately disable your existing SIM until you get the new one. If that does not suit then order a new SIM here:

https://48months.ie/free-sim

and when you get it DON'T register/activate it but log a support request:

http://48months.ie/help/ask-agent

asking 48 to transfer your existing number/account to the new SIM.

Hope this helps.

Re: sim change?

seanc124 — Wed, 11 Dec 2013 00:16:53 GMT

I've a 48 account but am getting an iPhone which I will need a nano sim for I am currently on a regular sim and am getting the phone for christmas I've ordered a 48 nano sim buh have no reported the one I'm using At the moment as lost when I get the phone at christmas can I report the sim as lost and the use the 48 sim which I've already ordered as my replacement by putting in its reg code instead of the actual replacements?

Re: sim change?

1amcn — Wed, 11 Dec 2013 11:32:33 GMT

Hi

The system of ordering a replacement sim (for a lost stolen handset) & a new sim (for any other reason) is a bit confusing for anyone going through that process.

If you have order a new free sim for your iphone, brilliant - that's what you want.

If you order a replacement... things get a bit fiddilly.

The system behind ordering a replacement sim is to block the original sim, as its either lost/stolen.

However, it appears that you have ordered a new sim, you need to activate the sim, & its then up to you if you want the new number or, the number you are currently using on 48, the agents can switch the new sim to your account, & that's all there is to it.

See below:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/You-need-a-new-SIM/ta-p/8487

There is no need to say the sim you had was lost stolen.

I hope this answers your query adequately.

🙂

Re: sim change?

seanc124 — Wed, 11 Dec 2013 21:43:01 GMT

Lastly how could I get in touch with 48 agents.? how long would ih take? And would 48 agents be available on Christmas Eve when I get the new phone?

Re: sim change?

dalyer — Wed, 11 Dec 2013 23:10:58 GMT

See here how you get in contact with support, the normal support periods and response times:

How to get help

I'm not sure what the support coverage is like for Xmas (Eve/day etc.).

Hope this helps.