topic Re: lost access to "My 48" in Other Help

lost access to "My 48"

Anon — Wed, 14 Aug 2013 08:40:41 GMT

Hi,

Just ported my o2 number to 48, unfortunately since the number successfully transferred I can no longer access "My 48" to top up

Re: lost access to "My 48"

Anon — Wed, 14 Aug 2013 16:22:46 GMT

Hi Akuma

I'm sorry to hear you're having some difficulties accessing My 48.

Does an error message pop up? If so what does it say?

Have you tried scrolling down to the bottom area of the website where it displays an additional "My 48" menu?

There you should be able to access the same features, such as buying membership, https://www.48months.ie/buy/access-fee

Yours,

Camille

Re: lost access to "My 48"

Anon — Wed, 14 Aug 2013 16:30:13 GMT

When you try logging in with your email&password what comes up?

If it's a case of the "email or password being incorrect" when you know the details are definitely correct,
I suggest you contact a member of the technical staff, explaining your problem; maybe link them to this thread, and hopefully they'll be able to give you access to your account again.

Hope this helps you!

Re: lost access to "My 48"

Anon — Wed, 14 Aug 2013 16:57:43 GMT

Thanks all

Issue fixed itself, it seems I may have been too impatient.

thanks again

Re: lost access to "My 48"

Anon — Wed, 14 Aug 2013 17:08:00 GMT

Glad this is fixed!

It'd be great if you could mark this issue as solved! 🙂

www.community.48months.ie/t5/Need-Help/How-to-mark-questions-as-solved/m-p/122#U122