topic Re: coverage in Other Help

coverage

Anon — Tue, 13 Aug 2013 13:27:24 GMT

Since I registered my sim I cant get any coverage the last two days. When will my Vodafone sim be aactivated with 48? Also sent me a new numberbut that doesnt work either waiting for my unlock code from vVodafone but I nneed coverage to recieve it

Re: coverage

Anon — Tue, 13 Aug 2013 14:47:24 GMT

Are you trying to use the new SIM from 48 in your locked Vodafone phone ? If so it will not work if it is still locked.

You cannot use the 48 SIM until your phone is unlocked. Call vodaphone and ask if they will give you the information over the phone or on a call in to one of their shops ?

Re: coverage

Anon — Tue, 13 Aug 2013 14:51:08 GMT

Yes I will be getting my code in the next week. But currently my Vodafone sim isn't working. I cant recieve messages or call or make any.

Re: coverage

Anon — Tue, 13 Aug 2013 15:01:37 GMT

Ol ... so you have a phone that is still locked to Vodafone. This is why ONLY a vodafone SIM can be used in it. Right ?

But your SIM seems to have been transferred over to 48months when you registered it to 48. So it is no longer a Vodafone SIM and this is why it will not work in your locked phone.

Your only option is to get your phone unlocked by Vodafone asap. Call Vodafone and tell them you need to get unlocked but cannot use your phone to do so. Ask them to call another phone with the unlock code, or email it to you, or make it available if you call in to one of their shops ...

It is always important to unlock your phone before you move networks.

Re: coverage

Anon — Tue, 13 Aug 2013 15:07:11 GMT

I called them and said it will take 5 days for the code to be sent to my phone but I have no coverage so I wont recieve that message

Re: coverage

Anon — Tue, 13 Aug 2013 15:08:21 GMT

And email or shop ?

Re: coverage

Anon — Tue, 13 Aug 2013 15:11:51 GMT

Ringing shop as we speam

Re: coverage

Anon — Tue, 13 Aug 2013 15:12:01 GMT

Speak*

Re: coverage

Anon — Tue, 13 Aug 2013 16:13:31 GMT

Any update on this Jackson?

Re: coverage

Anon — Tue, 13 Aug 2013 16:35:48 GMT

Couldn't get a hold of the shop. Going in tomorrow. You sent me a new number is the 48 sim registered to that number yes? And will work when I unlock my phone?

Re: coverage

Anon — Tue, 13 Aug 2013 16:42:56 GMT

If you can log in here ... and when you go to My48 what do you see ? If you see your number and Membership status, and hopefull Paid .. then you have been transferred to 48.

Yes it will work immediately you unlock your phone and restart it with the 48 SIM in it. (or any other unlocked phone)

Re: coverage

Anon — Tue, 13 Aug 2013 16:52:59 GMT

So I need to pay membership and top up by €20 To get the deal?

Re: coverage

Anon — Tue, 13 Aug 2013 16:54:50 GMT

Depending on the deal you want, yes. Then you're good to go.

Re: coverage

Anon — Tue, 13 Aug 2013 17:16:40 GMT

I've been a 48 month member for about 4 months now, topped up my phone for a month but still not allowing me to make calls to any mobile, please help me what do I do???

Re: coverage

Anon — Tue, 13 Aug 2013 17:32:28 GMT

Presumably it worked at some stage ? or you would not be still with 48 after 4 months ? so it has stoppped working at some time in the last four months ...

If restarting the phone (hard restart for an iPhone) doesn't work then you should immediately log a support message here:

New request

Re: coverage

dalyer — Tue, 13 Aug 2013 18:45:01 GMT

@jimmyson04 wrote:
I've been a 48 month member for about 4 months now, topped up my phone for a month but still not allowing me to make calls to any mobile, please help me what do I do???

What does your online account say about your membership status, expiry date, mobile calls, landline calls, texts and data balances?

Any chance you breached the fair usage limits and got barred for the remainder of your current membership month?

http://www.48months.ie/boiler-plate/terms#18

If necessary log a support query to get 48 to look into this for you.

http://help.48months.ie/requests/new

Hope this helps.