topic Re: Why is my Internet not working ??? in Other Help

Why is my Internet not working ???

Anon — Wed, 01 Jan 2014 09:46:15 GMT

I recently purchased 1 g of Internet and my Internet has stopped working ??? Please can think be seen too ASAP !!!!

Thank you

Re: Why is my Internet not working ???

1amcn — Wed, 01 Jan 2014 17:05:29 GMT

Hi

Can you tell me if you've checked your my 48 page in case of any new notifications that might be there?

What is the status of your membership? Start/finish?

🙂

Re: Why is my Internet not working ???

Anon — Wed, 01 Jan 2014 19:23:27 GMT

My membership is unpaid.....BT u recently bough a 1 g Internet separately

Re: Why is my Internet not working ???

1amcn — Wed, 01 Jan 2014 19:52:45 GMT

Hi Again...

You need active membership to use the 48 Network, this is why your internet wont work.

See the guide to memberships by clicking the link below.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-membership/ta-p/264

Simply purchase a Membership to operate again.

🙂

Re: Why is my Internet not working ???

dermot_kennedy — Thu, 16 Apr 2020 10:55:46 GMT

Last night I purchased a 1gb mobile Internet top up from my account credit having run out on my monthly limit. I awoke the next morning to find it fully depleted overnight while my phone was not in use.
My phone is set not to update/backup unless connected to WiFi at home. I have also checked my Web and YouTube history to see where the data usage occurred but with no explanation.
The phone was still connected to the charger this morning and in my possession all night.
I just can't see how 48 months can say I have used 1 gb in less than 8 hours.
How does 48 months explain this?

Re: Why is my Internet not working ???

dalyer — Thu, 16 Apr 2020 16:24:31 GMT

Most phones have a basic built-in data monitor to tell you what apps are using most data.
For example...

https://lifehacker.com/how-to-see-which-apps-are-using-all-your-data-1836366047

Did you check that?
If necessary contact 48 support about this.
See the link in my signature below.

Hope this helps.

Re: Why is my Internet not working ???

dalyer — Thu, 16 Apr 2020 18:38:26 GMT

Did that help at all @dermot_kennedy ?

Re: Why is my Internet not working ???

MercyA3902 — Wed, 18 Jun 2025 15:26:06 GMT

I have active membership. My data just turned off this morning and not working since. I can't even turn on

Re: Why is my Internet not working ???

MercyA3902 — Wed, 18 Jun 2025 15:27:15 GMT

Active. Renewed last week. I can make calls but Internet not working

Re: Why is my Internet not working ???

dalyer — Wed, 18 Jun 2025 15:32:01 GMT

Are calls and texts working ok?

Are your APN settings still configured correctly and mobile data enabled?

https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106

Are you on the unlimited data €12.99 plan or another plan where you may have used up your data allowance and need to buy a data add-on to continue using data for the rest of the membership month?

If you need to contact 48 support about this then see the links in my signature below.

Re: Why is my Internet not working ???

dalyer — Wed, 18 Jun 2025 15:33:51 GMT

Duplicate post - I already replied to your previous one:

https://community.48.ie/t5/Other-Help/Why-is-my-Internet-not-working/m-p/69412/highlight/true#M19805