Why doesn't the support chat option appear?

NaphatsawanR3166 — Thu, 13 Feb 2025 11:49:39 GMT

I have been advised by email to go to "My48 using website>>Select option Need Help>> Get support>> Then select the messaging icon to initiate chat>>"

I can not find any messaging icon. Can someone post a screenshot please for this elusive Icon.

Have found the X, Facebook Instagram icons OK. And sent msg on Fbook and instagram

Re: Messaging Icon

dalyer — Thu, 13 Feb 2025 11:48:54 GMT

It's completely hit and miss in my experience.

In fact I haven't been able to see it using any device, browser or internet connection for a long time.

I've reported it to 48 support several times to no avail.

So I just use email if I need to contact 48 support.

See the links in my signature below for all of the ways to contact them.

The last link includes a phone number that's supposed to be for complaints but others have used it to contact general support.