topic Re: Network outage in Other Help

Network outage

krystal — Wed, 06 Apr 2016 19:45:27 GMT

Is there a problem with the network?? I have no service for a few hours now???

Re: Network outage

dalyer — Wed, 06 Apr 2016 19:47:42 GMT

Working fine for me.

Where are you located?

What happens when you switch off, on again and then manually search for networks?

Do you see 48?

Can you connec to it?

Re: Network outage

jazz_01 — Wed, 06 Apr 2016 20:15:28 GMT

Having Issues in west Cork also - no coverage on 48 for the last 4 hours or so... phone has been turned off / on, APN settings checked etc... can connect to local wifi but nothing on 48, "Emergency Calls Only" when trying to make a call, text message in state of "sending" as can not send.

Re: Network outage

krystal — Wed, 06 Apr 2016 20:22:43 GMT

Kerry - no coverage on 48 for the last 4 hours or so... phone has been turned off / on, APN settings checked etc... can connect to local wifi but nothing on 48, "Emergency Calls Only" when trying to make a call, text message in state of "sending" as can not send. Most of my family on 48 & theirs isn't working either.

Re: Network outage

dalyer — Wed, 06 Apr 2016 20:35:15 GMT

OK maybe there is some localised outage/problem so.
You should contact 48 support to get them to look into it for you.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Network outage

krystal — Wed, 06 Apr 2016 20:59:18 GMT

Just checking back I see that there was a problem this time last year also!! Is this a yearly thing then???

Re: Network outage

jazz_01 — Wed, 06 Apr 2016 21:02:35 GMT

ha ha - yeah, earlier this evening, found on google search that three had outage... but at the time I was reading , I just saw "Apr 6th", didn't take notice of the year... "2015" 😞

Re: Network outage

dalyer — Wed, 06 Apr 2016 21:05:17 GMT

Just a coincidence I guess.
As I mentioned you should contact 48 support if your haven't done so already.

Re: Network outage

dalyer — Thu, 07 Apr 2016 08:44:53 GMT

Any update on this problem?

Re: Network outage

jazz_01 — Thu, 07 Apr 2016 08:51:51 GMT

Still no resolution this morning - have been told by 48 support that there are "issues been seen in Cork", but nothing official as to what the issue is, etc..

Re: Network outage

FrankO6276 — Wed, 15 Mar 2023 12:20:28 GMT

Is there a service outage in Sandyford since about 10:30am today 15th/March/2023? Now 12:20pm.
No signal. Briefly came back twice. I tried restating phone.
Seems people on 3Mobile near me are ok.

Re: Network outage

Michaelae8261 — Thu, 16 Mar 2023 15:19:52 GMT

My network doesn't work until now I'm in tallaght

Re: Network outage

dalyer — Thu, 16 Mar 2023 16:49:59 GMT

@Michaelae8261 wrote:
My network doesn't work until now I'm in tallaght

What do you mean?

Was it working before and stopped working?

If so, when?

Or are you just joining 48?

If so, then did you activate your SIM and try it in an unlocked phone?

Any error messages?

If you search for networks can you see and connect to 48?

Does anything work - incoming or outgoing calls? Incoming or outgoing texts? Data?

Basically, you need to post a bit more info if you want assistance from the community forum.

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com