topic Re: can you please help me in Other Help

can you please help me

catamelia — Wed, 17 Jul 2013 15:31:17 GMT

im looking to get a statement with all my calls that i made and received over the last month and the texts i have sent and received is that in anyway possible ?

Re: can you please help me

dalyer — Wed, 17 Jul 2013 15:49:20 GMT

You'll need to log a support query and ask 48 if they can provide this info. I think that they have done so for others in the past.

http://help.48months.ie/requests/new

Hope this helps.

Re: can you please help me

catamelia — Wed, 17 Jul 2013 16:09:11 GMT

it won't let me submit a query for some reason i tried subitting it several times with no success

Re: can you please help me

Anon — Wed, 17 Jul 2013 16:15:45 GMT

Go to the main page menu across the top of the page and click on HELP.

Then go to the bottom and click on the Green button marked NEW REQUEST.... you may have to sign in again.

Fill in the requesy and MAKE SURE you assign a category.

I have never experienced a problem with this process.

Let us know what happens ?

Re: can you please help me

catamelia — Wed, 17 Jul 2013 16:39:12 GMT

its still not working 😞

Re: can you please help me

Anon — Wed, 17 Jul 2013 16:42:23 GMT

I'm thinking it may be a browser problem....

Try another browser ... Chrome/Safari/Firefox etc ... and make sure your java and flash updates are all up to date.

Re: can you please help me

Anon — Wed, 17 Jul 2013 16:51:44 GMT

you could also contact a member of staff via the facebook page.

Re: can you please help me

dalyer — Wed, 17 Jul 2013 19:15:14 GMT

If you can't log into your online account then use this link:

http://community.48months.ie/t5/Need-Help/top-up-and-support-area-down/m-p/2542#M717

or this email address:

support@48months.zendesk.com

to submit support queries.

Hope this helps.

Re: can you please help me

ghulamr0820 — Wed, 09 Feb 2022 11:35:58 GMT

hi , i lost my sim card

can you send me another sim card

pleas

had to be the sim number

0899 7 66 991

Re: can you please help me

dalyer — Wed, 09 Feb 2022 12:34:31 GMT

You can (must!) do that yourself.

See here:

https://community.48.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487

You shouldn't post your personal details in a public forum like this.