topic Re: Cannot access Ulsterbank anytime banking on 48 in Other Help

Cannot access Ulsterbank anytime banking on 48

MarkQ9460 — Mon, 14 Dec 2020 23:23:09 GMT

Anyone else had this issue ?

Re: Cannot access Ulsterbank anytime banking on 48

dalyer — Tue, 15 Dec 2020 00:41:31 GMT

Do you mean when using a 48 mobile data connection (as opposed to wifi)?

What happens?

Any error messages?

Can you access other sites/services?

Re: Cannot access Ulsterbank anytime banking on 48

MarkQ9460 — Tue, 15 Dec 2020 10:58:42 GMT

Hi, thanks for the reply.

Using the 48 sim as a hotspot, so over WiFi essentially.

Just get the "page cannot be displayed" same as if any webpage wouldn't load.

Access to all other sites works fine.

Re: Cannot access Ulsterbank anytime banking on 48

dalyer — Tue, 15 Dec 2020 11:43:59 GMT

If UB is the only site that displays that error message then I don't really know what's going wrong unfortunately.

If you're using the 48 SIM in a phone that is acting as a hotspot then can you browse to UB on that as opposed to another device connected to the hotspot?

Or are you using the 48 SIM in a 4G router?

Are your internet/APN settings definitely configured correctly?

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Have you tried other devices/browsers to see if that makes any difference?

And for what it's worth (possibly nothing...):

https://supportcentre.ulsterbank.ie/Searchable/1009048102/I-am-getting-the-error-page-cannot-be-displayed-what-do-I-do.htm

Hope this helps.

Re: Cannot access Ulsterbank anytime banking on 48

MarkQ9460 — Sun, 27 Dec 2020 13:49:13 GMT

Hi,

So I can get to the UB website but once I click on to log in to the online banking it says the page cannot be displayed. This is both over wifi as a hotspot and on the actual devise itself with the 48 sim in it.

I can access it fine on another network on the same device using a different mobile provider. The phone is unlocked & I have the correct APN settings for 48.

I have cleared the cache & browser history and cookies.

I have tried a different browser using the 48 sim and its the same thing.

I have spokent to UB and they believe it is a network provider issue.

Re: Cannot access Ulsterbank anytime banking on 48

dalyer — Sun, 27 Dec 2020 15:42:24 GMT

You mean the link at the top left of this page for logging in?

https://digital.ulsterbank.ie/personal.html

I.e. this link?

https://www.ulsterbankanytimebanking.ie/default.aspx

Works fine for me. It displays fine for me. But I'm not an Ulster Bank customer so I can't try to actually log in.

Re: Cannot access Ulsterbank anytime banking on 48

PatrickB3151 — Mon, 28 Dec 2020 15:31:33 GMT

Yep

Re: Cannot access Ulsterbank anytime banking on 48

dalyer — Mon, 28 Dec 2020 17:21:29 GMT

Yep what?

Re: Cannot access Ulsterbank anytime banking on 48

MarkQ9460 — Wed, 30 Dec 2020 01:21:26 GMT

Correct.

All I get is a 'This site cannot be reached' page.

Re: Cannot access Ulsterbank anytime banking on 48

dalyer — Wed, 30 Dec 2020 01:57:11 GMT

Works fine for me if you mean the login page.
In which case it's not a network issue?

Re: Cannot access Ulsterbank anytime banking on 48

MarkQ9460 — Fri, 01 Jan 2021 10:21:04 GMT

Convenient...

If you search online I am not the only one having this issue.

Re: Cannot access Ulsterbank anytime banking on 48

PaulS8550 — Fri, 08 Jan 2021 14:41:37 GMT

>Works fine for me if you mean the login page.
In which case it's not a network issue?

Bad logic right there. Are you sure you switched off your WiFi and deactivated any other SIM cards before you tested?

The first link (digital.ulsterbank.ie/personal.html) works on all connections via a mobile browser. The second link (login page at: www.ulsterbankanytimebanking.ie/default.aspx) does not.

The login page does not work for me on my phone using a mobile browser on the 48 network.

Yet the same login page does subserquently work for me on the same phone via WiFi using the same browser.

And also subsequently on the Three network on the same phone using the same browser.

The only times it fails is when the internet connection is switched to the 48 network.

Therefore it IS a 48 network issue.

Further proof that it is a network error is the browser's error message: "The connection was reset."

SInce the same browser works on both WiFi and my Three SIM, but not the 48 SIM, then the problem is definitely with the 48 network. Something is not configured correctly at 48, and the Ulsterbank website is blocking connections from the 48 network.

Re: Cannot access Ulsterbank anytime banking on 48

MarkQ9460 — Mon, 11 Jan 2021 19:18:46 GMT

Exactly Paul. Still the same thing for me.

Have asked a couple of people I know on the 48 network and all the same for them too.

Re: Cannot access Ulsterbank anytime banking on 48

AbedALRAHMANH7252 — Wed, 27 Jan 2021 00:03:53 GMT

I have a problem. Most of the friends call me and I don't receive anything

Re: Cannot access Ulsterbank anytime banking on 48

dalyer — Wed, 27 Jan 2021 00:16:01 GMT

You mean nothing to do with Ulster Bank which is what this thread is about?

If so then you'll have to contact 48 support and ask them to look into the problem.
See the link in my signature below.

Hope this helps.