topic Re: cant receive incoming calls for one number in Other Help

cant receive incoming calls for one number

renefoody — Sun, 13 Jun 2021 11:29:46 GMT

I cant receive calls from one vodafone number. All other numbers are fine. The other person checked with vadofone and they said the problemis 48

Re: cant receive incoming calls for one number

dalyer — Sun, 13 Jun 2021 11:39:52 GMT

You'll have to contact 48 support about this.
It seems to happen to some people from time to time for some strange reason.
See the link in my signature below or email them at support@48months.zendesk

Hope this helps.

Re: cant receive incoming calls for one number

MauriceH5750 — Tue, 20 Jul 2021 18:54:32 GMT

Did the support team at 48 resolve this for you? I have a similar issue where I cannot receive calls from one Eir landline. I can make calls ok to this Eir landline and I haven't heard from anyone else saying they cannot call me.

Thanks.

Re: cant receive incoming calls for one number

dalyer — Wed, 21 Jul 2021 09:42:18 GMT

@MauriceH5750 wrote:

Hi

Did the support team at 48 resolve this for you? I have a similar issue where I cannot receive calls from one Eir landline. I can make calls ok to this Eir landline and I haven't heard from anyone else saying they cannot call me.

Thanks.

Whatever about anybody else, you'll need to contact 48 support yourself about this because it's almost certainly a problem at their end and not something that you will be able to fix yourself.

See the link in my signature below.

Hope this helps.

Re: cant receive incoming calls for one number

MauriceH5750 — Wed, 21 Jul 2021 10:01:47 GMT

I did log a call with 48 a couple of days ago, I was just interested in finding out if they were able so solve renefoody's issue, which is similar to the one I'm having.

Re: cant receive incoming calls for one number

dalyer — Wed, 21 Jul 2021 19:35:59 GMT

@MauriceH5750 wrote:
I did log a call with 48 a couple of days ago, I was just interested in finding out if they were able so solve renefoody's issue, which is similar to the one I'm having.

Did they get back to you with a solution?

Re: cant receive incoming calls for one number

MauriceH5750 — Wed, 21 Jul 2021 21:30:58 GMT

Nope, I haven't heard anything back as yet, will put in a chaser tomorrow.

Re: cant receive incoming calls for one number

MauriceH5750 — Thu, 22 Jul 2021 08:29:10 GMT

The response from 48 is that it's not an issue on their network but an Eir routing problem....Here we go, this will be fun!

Re: cant receive incoming calls for one number

dalyer — Thu, 22 Jul 2021 11:48:22 GMT

That's not great alright and I wonder if it's even correct...

Re: cant receive incoming calls for one number

MauriceH5750 — Thu, 22 Jul 2021 12:58:44 GMT

It's an odd one alright. The full scenario is as follows:

Issue: Unable to call a newly ported number from an Eir home phone, which was ported over to 48 a few weeks back, used to be with Eir mobile and was able to call this mobile number from the Eir home phone prior.

- When calling the mobile number from the Eir home phone, the following Eir message is spoken: "Your call cannot be completed as dialled, please check the number and try again. If it's still an issue, please contact the Eir Customer support team."

So I contacted the Eir support team. They said there's no issue on the home line, it's a 48 issue. Contacted 48 and they are telling me it's an Eir routing problem, so will get onto Eir next.

I have tried plugging in a different phone into the home line and the problem is still there. I have asked someone else, who's also using Eir Home to call this mobile phone and they get through ok....

It's a mystery...

Re: cant receive incoming calls for one number

MauriceH5750 — Sun, 01 Aug 2021 16:22:52 GMT

Firstly, Renefoody, apologies for hijacking your thread but there are similarities to our problems....

We finally got somewhere, it's not fixed BUT, Eir has on the 6th call to them acknowledged that the issue is with them. Tip of the day: Ask for Martin at Eir tech support :-), he was able to tell me within 10 sec that there are some issues with the voice profile and it's currently with Open Eir. These guys all have access to the same testing programs etc. but this shows, it really depends on who you get....

To be continued....

Re: cant receive incoming calls for one number

MauriceH5750 — Wed, 18 Aug 2021 14:43:04 GMT

This has now been resolved.

It was an issue with Eir, or more specifically with Open Eir. Unfortunately, I've been unable to find out what the issue actually was as I've been dealing with Eir tech support from day one and you never really get to speak with Open Eir.

Anyway, it took about 10 calls to Eir to get it resolved and we believe this problem first occurred when the mobile number was ported over from Eir to 48.ie, hopefully, this will help someone else, experiencing the same issue.

Over and out....

Re: cant receive incoming calls for one number

PaulaT4046 — Thu, 14 Oct 2021 17:35:11 GMT

Have this exact issue with Eir numbers trying to call me. My son’s school can’t reach me from a landline and his dad can’t reach me from his Eir mobile.

I hope it doesn’t take 10 calls to get this sorted. My son has additional needs, I’m a single parent and I can’t be out of reach or contact all day. I don’t want to give up my number because so many services have it and I will never get a hold of all of them.

Re: cant receive incoming calls for one number

dalyer — Thu, 14 Oct 2021 18:37:45 GMT

@PaulaT4046 wrote:
Have this exact issue with Eir numbers trying to call me. My son’s school can’t reach me from a landline and his dad can’t reach me from his Eir mobile.

I hope it doesn’t take 10 calls to get this sorted. My son has additional needs, I’m a single parent and I can’t be out of reach or contact all day. I don’t want to give up my number because so many services have it and I will never get a hold of all of them.

You should contact 48 support about this as soon as you can.

See the link in my signature below.

If you decide to move from 48 to another provider then you won't lose your number if you port it over.

Hope this helps.

Re: cant receive incoming calls for one number

GeraldD2476 — Mon, 25 Jul 2022 10:15:49 GMT

I have the same problem.Iwas with eir and ported my number over can't receive any calls.. Message says ( The Person you are calling is not available right now) only two people can get through one on Tesco mobile the other on 48 .. no-one else..48 surport told me to order a new SIM so we will see what happens then