topic Re: Credit in Other Help

Credit

Anon — Fri, 09 Aug 2013 13:55:09 GMT

Hi I diactivated my sim with credit on it when it was lost , then I got a new sim deactivated it but my credit was gone

Re: Credit

dalyer — Fri, 09 Aug 2013 15:03:24 GMT

You need to get a replacement SIM:

http://48months.ie/help/losthandset

or get a new SIM:

http://48months.ie/free-sim

and then don't register it but log a support request to ask 48 support to transfer your existing account/membership/credit over to the new SIM:

http://help.48months.ie/requests/new

You might have to log a support request anyway now to ask 48 to help you out.

Hope this helps.

Re: Credit

Anon — Sun, 11 Aug 2013 11:46:22 GMT

i topped up by 10e and i did not get credit on my phone could you send me 10 e onto my sim or something cuz i topped up and i have no credit

Re: Credit

dalyer — Sun, 11 Aug 2013 11:51:34 GMT

What does your online account say about your membership status/expiry date and cash credit balance?

Are you saying that your topup did not top up your cash credit balance? Or are you sure that you're not confusing topping up with buying membership?

http://community.48months.ie/t5/Most-Popular-Questions/What-is-the-difference-between-membership-and-top-up/m-p/24#U24

If you top up your credit balance then you still need to buy membership as a separate step.

You can do this by text if necessary:

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-buy-stuff-by-text/m-p/118#U118

Unlike many other pay as you go networks having credit on your account is not sufficient for you to use services (calls, texts, data) on 48. On 48 you always need membership to use services.

Hope this helps.

Re: Credit

Anon — Tue, 20 Aug 2013 12:27:15 GMT

hello,today I top up 3 times ( 10,10,10 eur),and took out of my bank account 30 eur,but may phone account is empty ,help pleas

thank you

Re: Credit

Anon — Tue, 20 Aug 2013 13:09:11 GMT

woah... raise a ticket directly with a member of staff to sort this i'd reckon!

visit the link below to raise a ticket.

To whom it may concern

Anon — Wed, 28 Aug 2013 16:51:26 GMT

I am Tahir , Can you please advice me , as i have topped up by 10 euros twice on 26/8/2013 and my top up was declined by 48 network , but the money was taken from my bank account . Can you tell me whom should i contact to resolve this issue , as i had tried to contact an agent several times but the system says that its not possiblle to have an acces to the agent this times and am worried .

Tahir

Re: To whom it may concern

Anon — Wed, 28 Aug 2013 19:25:56 GMT

Same story, very disapointed

Re: To whom it may concern

dalyer — Thu, 29 Aug 2013 11:34:59 GMT

Are you both sure that you didn't actually buy membership each time? In that case you will not see any credit on your account but your online account will display the current and "stacked" memberships which were purchased.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-membership/ta-p/264

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-buy-my-membership/m-p/6#U6

Also - if for any reason you cannot log a support request via the website then you can email this address to create a help ticket:

support@48months.zendesk.com

Hope this helps.

Re: To whom it may concern

Anon — Fri, 30 Aug 2013 00:19:17 GMT

can you please refund my 20 euros back in the bank account ?

tahir

Re: To whom it may concern

dalyer — Fri, 30 Aug 2013 10:41:52 GMT

You'll have to log a support request to take this up with 48 support:

http://help.48months.ie/requests/new

Hope this helps.

Re: Credit

harka — Thu, 03 Oct 2013 17:14:12 GMT

i had still left 3e on balance and couldnt call all day today then i toped up 10e and wrote monthly to 1745 and i got message back that could not feftch content sorry and 10 gone what can i do?

Re: Credit

dalyer — Thu, 03 Oct 2013 21:17:18 GMT

@harka wrote:
i had still left 3e on balance and couldnt call all day today then i toped up 10e and wrote monthly to 1745 and i got message back that could not feftch content sorry and 10 gone what can i do?

http://community.48months.ie/t5/Need-Help/credit/m-p/11117#M3129