topic Re: Error Message whenever I try to renew my membership in Other Help

Re: Error Message whenever I try to renew my membership

Anon — Wed, 19 Jun 2013 10:02:29 GMT

I have been trying to renew my membership for sometime and think it has now run out and I am without a phone. This message keeps coming up whenever I try to buy any add ons...

OOPS!

We are currently experiencing some technical issues and cannot process your request.
Hang tight, our tech guys are working on it and hope to have it resolved shortly.

Also when trying to ask an agent a question I get another error message

Oops! You got an error!

Sorry! Not possible to log into the support site. Try again later or contact an agent

Can you please sort this out as I am without a phone now and there does not seem to be any support on your site.

Thanks for your help

Felicity

Re: Error Message whenever I try to renew my membership

dalyer — Wed, 19 Jun 2013 10:14:28 GMT

Can you log a support request here:

http://help.48months.ie/anonymous_requests/new

For what it's worth this is how 48 do support:

http://community.48months.ie/t5/Most-Popular-Questions/How-to-get-help/m-p/50#U50

Hope this helps.

Re: Error Message whenever I try to renew my membership

Anon — Fri, 21 Jun 2013 21:15:37 GMT

I've been trying to renew my membership for 3 days now. Have tried everything and been fobed off from 48 help desk. It's a complete joke. There is 0 customer support. I've been without a phone for 3 days now. Have no choice but to move networks.

Re: Error Message whenever I try to renew my membership

dalyer — Fri, 21 Jun 2013 21:21:29 GMT

Strange - somebody else here reporting a similar problem:

http://community.48months.ie/t5/Need-Help/legit/m-p/2888

but then I just bought a membership and it went through OK.

It is very disappointing if 48 support is not getting back to you on this... 😞

Hope this helps.

Re: Error Message whenever I try to renew my membership

koc — Sat, 12 Dec 2020 17:20:08 GMT

Hi I am also trying to buy a membership but won't let me

Re: Error Message whenever I try to renew my membership

koc — Sat, 12 Dec 2020 17:20:59 GMT

Is there technical issues today

Re: Error Message whenever I try to renew my membership

dalyer — Sat, 12 Dec 2020 18:06:58 GMT

How exactly are you trying to buy membership?
What exactly happens?
Any error messages?

Re: Error Message whenever I try to renew my membership

BrendanL8569 — Sat, 12 Dec 2020 20:46:32 GMT

Hi could you help me trying to top but keeps on failing

Re: Error Message whenever I try to renew my membership

BrendanL8569 — Sat, 12 Dec 2020 20:47:32 GMT

Re: Error Message whenever I try to renew my membership

dalyer — Sat, 12 Dec 2020 20:59:42 GMT

Same questions apply to you @BrendanL8569 as to @koc.
See my previous post.

Re: Error Message whenever I try to renew my membership

FrancescoA9067 — Sun, 13 Dec 2020 10:13:55 GMT

I had a membership. I was charged 7.99 last evening. But since this morning I keep receiving messages from 48 saying that I have no membership. I'm abroad and with no internet. This is the worst experience ever, plus no way to directly contact the support

Re: Error Message whenever I try to renew my membership

dalyer — Sun, 13 Dec 2020 10:58:46 GMT

What does your My48 account page say about your membership status?

https://48.ie/my48

What does your transactions page say about recent transactions?

https://48.ie/my48/transactions

See the link in my signature below for how to contact 48 support.

Hope this helps.

Re: Error Message whenever I try to renew my membership

LorettaN6516 — Sun, 13 Dec 2020 13:05:33 GMT

I was on to someone there about waiting 2 weeks to get my SIM card registered. I hve done all the rest. my no is 0876486860

Re: Error Message whenever I try to renew my membership

dalyer — Sun, 13 Dec 2020 14:31:05 GMT

You haven't made it clear what exactly the problem is that you're facing @LorettaN6516? Perhaps you can clarify if case anybody here on the community forum can help at all?

Bear in mind that 48 support generally don't read or respond to posts here on the community forum and it's not a great idea to post personal details such as your phone number here for anybody to see/use!

Hope this helps.

Re: Error Message whenever I try to renew my membership

ThomasB4773 — Wed, 20 Mar 2024 16:31:07 GMT

Have you tried using a different browser? Or a different debit/credit card?