topic Not renewing in Other Help

Not renewing

RaitisP4831 — Mon, 09 Nov 2020 00:38:57 GMT

My number is not renewing. even renewing date is set to aN.aN.aN

already sent a message to the facebook official 48 network page.

i can't make a call !!! ffs

Re: Not renewing

dalyer — Mon, 09 Nov 2020 00:44:24 GMT

What do you mean by your "number is not renewing"?
Have you tried viewing your account on the app rather than the website or vice versa in case it makes a difference?
Were you ever able to make calls?

Re: Not renewing

RaitisP4831 — Mon, 09 Nov 2020 01:40:53 GMT

great. well. today is the day when my plan has to be automatically renewed. what is happening is that the plan is NOT renewed and i can't make a calls. day of renew is set to aN.aN.aN? is this clear enough for you now ?

Re: Not renewing

MichaelC2116 — Mon, 09 Nov 2020 07:13:21 GMT

Ok, unfortunately I've no idea why that is happening so you'll have to pursue it with 48 support to get them to look into it.

Re: Not renewing

MichaelC2116 — Mon, 09 Nov 2020 07:40:47 GMT

My post appeared under the wrong name yet again.... 😞

@dalyer

Re: Not renewing

CatherineC5520 — Thu, 11 Feb 2021 05:05:22 GMT

Folks,

- Auto renew failure.
- Credit Card is unchanged.

I'm a very new customer, 1 successful auto renew in January and a failed auto renew for February.

Is this usual with 48?

Thanking you.

Re: Not renewing

dalyer — Thu, 11 Feb 2021 08:10:57 GMT

It seems to happen to some users from time to time for some reason.
You'll have to contact 48 support about it.
Maybe try registering the card details again in case that helps.
Another alternative is to just buy a few memberships in advance.

Hope this helps.