topic Re: need help with number porting in Other Help

need help with number porting

jdmluder — Sat, 16 Nov 2013 19:15:10 GMT

new 48 Sim activated two days ago. Went through porting procedure but Sim is still using the new 48 supplied number

Re: need help with number porting

1amcn — Sat, 16 Nov 2013 19:33:08 GMT

Hi

The sim was activated 2 day's ago... But did you attempt to port then too, or at a later date?

Has your my 48 page any notification banner's or message's?

🙂

Re: need help with number porting

jdmluder — Sat, 16 Nov 2013 19:47:01 GMT

Thanks for the quick response. The Sim was activated and the change number thing with the code txt to old Sim all at the same time. I have no notifications or messages on my 48 page.

Re: need help with number porting

dalyer — Sat, 16 Nov 2013 19:58:37 GMT

If it's taking too long then contact support as per this key post:

How do I keep my old number?

Can you receive calls on the 089 number in the meantime? And make them if you bought membership already?

Hope this helps.

Re: need help with number porting

jdmluder — Sat, 16 Nov 2013 20:41:30 GMT

Yep can make and receive calls with new sim on new number. Old vodafone sim stopped working as soon as I entered the code

Re: need help with number porting

dalyer — Sat, 16 Nov 2013 20:54:05 GMT

OK - so for some reason it looks like the porting of your old number from Vodafone is held up...

Are you sure that you entered the correct details - e.g. I recall having to choose between bill pay, prepay registered and prepay unregistered and if you choose the wrong one the process may get delayed.

You weren't on billpay and still owe Vodafone money in which case they may block the port until you're paid up.

Best to log a support request to ask 48 what the story is.

Hope this helps.

Re: need help with number porting

LiamM0550 — Mon, 05 Oct 2020 08:30:35 GMT

I am trying 5 day to port my number over keep ge messages saying not done. Can anyone help

Re: need help with number porting

dalyer — Mon, 05 Oct 2020 08:42:55 GMT

Only 48 support are going to be able to help with this so you'll just have to try to contact them. Sorry!