topic Re: Web chat down? in Other Help

Web chat down?

7auzy — Thu, 24 Sep 2020 10:42:07 GMT

I've tried to use your webchat feature across different platforms all morning and it won't come up, just a survey. I need to speak to an agent and I'm struggling to get in touch with anyone. I got in touch with someone on Twitter but they haven't replied for 30minutes now. What can I do?

Re: Web chat down?

7auzy — Thu, 24 Sep 2020 10:59:20 GMT

Issue Resolved: Web chat magically appeared, I got the assistance I needed - Thanks!

Re: Web chat down?

dalyer — Thu, 24 Sep 2020 11:03:10 GMT

Email support@48months.zendesk.com perhaps?

Hope this helps.

Re: Web chat down?

RichardT8772 — Thu, 01 Oct 2020 16:41:20 GMT

Hi can you send me a link to webchat? Need to speak to support and there is no link I can find on site for Webchat, only to "ask community" yet it gives webchat hours etc, just no button/link to this service!

Re: Web chat down?

dalyer — Thu, 01 Oct 2020 16:46:32 GMT

There's no direct link to the chat.

It just appears (or, more likely, disappears!) on certain pages.

Seems to be missing right now.

I have no idea why it's so hit and miss - and mostly miss lately... 😞

Re: Web chat down?

dalyer — Thu, 01 Oct 2020 16:48:21 GMT

Oh - it just reappeared on this page (using Chrome on a laptop in case it doesn't appear on mobile?!) now for me but I can't link directly to the chat unfortunately.

https://48.ie/help

Re: Web chat down?

UrsulaM5452 — Fri, 02 Oct 2020 11:14:54 GMT

Hi, Webchat in not coming up at all for me? I'm having an issue with not receiving calls and texts from 3 network?

Re: Web chat down?

dalyer — Fri, 02 Oct 2020 12:46:30 GMT

Unfortunately the chat facility seems to be very hit and miss - and more miss than hit these days as far as I can see... 😐

It appears for me very sporadically and very seldom.

Sorry I cannot be of more help.