topic Re: membership wont work in Other Help

membership wont work

Anon — Thu, 27 Feb 2014 14:37:10 GMT

Hi i just put 10 in my phone for the guido membership and its coming up paid on my account but i still cant make free calls ??

Re: membership wont work

Anon — Thu, 27 Feb 2014 18:32:37 GMT

Are you sure you signed up for the membership, rather than having just topped up your account?

Re: membership wont work

Anon — Thu, 27 Feb 2014 18:33:18 GMT

also, have you tried sending texts & connecting to the internet?

please try have someone try send you a text/call you too.

Re: membership wont work

dalyer — Thu, 27 Feb 2014 19:08:44 GMT

What does your online account say about your membership status and expiry date?

Re: membership wont work

anto93 — Fri, 28 Feb 2014 11:24:20 GMT

Have same prob with my membership. Texted Don but not working. Anyone knw whats goin on

Re: membership wont work

dalyer — Fri, 28 Feb 2014 11:38:59 GMT

As above - what does your online account say?

Re: membership wont work

anto93 — Fri, 28 Feb 2014 11:51:15 GMT

Nothing just a correct mark

Re: membership wont work

dalyer — Fri, 28 Feb 2014 12:26:27 GMT

You mean under Membership Status?

Does it not say anything else - e.g.

membership status

what is membership

Current: The Don [?]
until 23/03/2014 at 11:59pm
paid

No expiry date?

What does it say about current membership allowance balances?

I'm just wondering if you bought a new membership but still have a current one that has time left to run of its monthly period and you have used up allowances on the current one?

If necessary log a support request to get 48 support to look into this for you:

How to get help

Hope this helps.

Re: membership wont work

anto93 — Fri, 28 Feb 2014 12:28:03 GMT

Think it expired midnite.
Anyway thanks for the info.
Hava good day!!!

Re: membership wont work

dalyer — Fri, 28 Feb 2014 12:31:58 GMT

@anto93 wrote:
Think it expired midnite.

The expiry date/time should be displayed on your online account. Is it?

If you have a current membership that expires at midnight tonight and you have used up some or all of your membership allowances then all you can do is either go without until it expires or buy add-ons to allow you to use the necessary services until then. If you bought a new membership then it will have stacked (and should also be displayed on your online account) and will kick in at midnight when the current one expires. Then you will have another month's worth of membership allowances.

Some people get confused by the fact that all memberships always run their full monthly course and buying a new one never prematurely terminates a current one and kicks in immediately. It will always stack for use when the current (and any other stacked memberships) terminates.

Does that make sense?

Re: membership wont work

owen12 — Wed, 22 Jan 2020 14:27:38 GMT

text and calls fail. Plus No mobile data

Re: membership wont work

dalyer — Wed, 22 Jan 2020 15:39:34 GMT

Was it working before?

If so did anything change on your phone - software update, settings changes etc.?

Do you have an active membership with non zero allowance balances?

Do you have a signal/network connection at all?

If no then if you do a manual search for networks can you see and connect to 48?

If necessary contact 48 support for more assistance.

See the link in my signature below.

Hope this helps.

Re: membership wont work

dalyer — Wed, 22 Jan 2020 17:51:07 GMT

Any update @owen12 ?