topic Internet stopped working in Other Help

Internet stopped working

Anon — Thu, 08 Aug 2013 14:22:15 GMT

Hello 48,

My internet has stopped working all of a sudden , I tried to reset APN default values = still no internet

Looks like I have a signal H and H+ but it's on Grey.

My phone is Samsung Galaxy Nexus

I tried with both data roaming on/off = still to internet.

I've checked also my 48 profile , seems that I still have 3.99 gb remaining.

my currently package is DON

Re: Internet stopped working

kevinoism — Thu, 08 Aug 2013 16:00:45 GMT

Hmm that sounds strange, I have had that problem once before myself but it didnt work for awhile and then it came on working again. If you have put the APN back to how it was when it worked or the specific one for your phone? Otherwise (provided you have WIFI you can use this app called Tweakker APN which generally works well for getting settings so maybe try this?

https://play.google.com/store/apps/details?id=com.tweakker&hl=en

Otherwise I would recommend that you lodge a ticket here

http://help.48months.ie/requests/new

Hope it gets fixed soon.

Re: Internet stopped working

dalyer — Thu, 08 Aug 2013 16:24:34 GMT

Do calls can texts still work? If not then maybe you breached the fair usage limits and have been barred for the remainder of your current monthly memberhsip period?

http://www.48months.ie/boiler-plate/terms#18

Hope this hlps.

Re: Internet stopped working

Anon — Thu, 08 Aug 2013 16:44:02 GMT

Thank u all for put quick response

I have tried to put the apn when it was working fine = still issue persists

I can send/receive calls and txts
Still have loads of data left and all that, so there shouldn't be an issue.

As i

Re: Internet stopped working

Anon — Thu, 08 Aug 2013 16:44:24 GMT

Put = your

Re: Internet stopped working

Anon — Thu, 08 Aug 2013 16:49:43 GMT

I tried to set apn based on tweakker app but to no avail

Re: Internet stopped working

dalyer — Thu, 08 Aug 2013 16:54:38 GMT

If you haven't done it already power the phone off and on again and see if it makes any difference.

If not then you'll have to take it up with 48 support.

Hope this helps.

Re: Internet stopped working

Anon — Fri, 09 Aug 2013 14:50:35 GMT

Hey guys,
U can close the ticket, internet is back on business at the moment
Internet has started working without me changing anything eventually.
I still think i should get sort of compensation, whereas Internet wasn't working the whole day.

Re: Internet stopped working

Anon — Fri, 09 Aug 2013 14:50:59 GMT

Thank u all for your help

Re: Internet stopped working

dalyer — Fri, 09 Aug 2013 15:06:26 GMT

Glad it's sorted but strange that there seems to have been some sort of transient outage.

You should log a support request asking 48 if they can offer you any compensation (e.g. an extra day's membership) for the invonvenience:

http://help.48months.ie/requests/new

Maybe the won't but no harm in asking...

Hope this helps.

Re: Internet stopped working

patucks — Sat, 05 Oct 2013 17:24:58 GMT

My the same and still not working

Re: Internet stopped working

cathf94 — Tue, 08 Oct 2013 08:08:18 GMT

Mine is doin the same at the mo. No internet for no reason at all an hav tried every step to get it workin

Re: Internet stopped working

dalyer — Tue, 08 Oct 2013 09:17:29 GMT

If you haven't done so already you should log a support request as per my previous email.

Re: Internet stopped working

Anon — Fri, 28 Feb 2014 08:48:11 GMT

Sorry what does close the ticket mean? I can't find where to ask a new qusetion. My internet is doing the same. I have loads of data left for the month but it's not working. Thought it may be 48 having issues but i was beside 2 mates in college and they could use their internet but i couldn't. It's pretty frustrating

Re: Internet stopped working

dalyer — Fri, 28 Feb 2014 09:25:09 GMT

Closing a ticket means closing a support request that was submitted to 48 which has been resolved. I'm not sure what the context of the question was though. Did somebody mention this to you?

If you want to contact support then see here:

How to get help

Hope this helps.

Re: Internet stopped working

Anon — Fri, 28 Feb 2014 09:52:08 GMT

Just seen it mentioned previously when someone said theirs was now working. Thought they were somehow linked lol. Thanks for help i will contact support now 🙂