topic Re: Moving my number in Other Help

Moving my number

Anon — Tue, 06 May 2014 10:55:00 GMT

Hi, I have registered my 48 number, and have only 2 days to move my previous number to the 48 network, but when I click on the "Move my Number" tab the message that comes up is:
"Oops! You got an error!
Sorry! You don't have access to this page...."

I don't want to loose my previous number as I have has it for years.

Can you advise me what to do?

Re: Moving my number

Anon — Tue, 06 May 2014 13:04:55 GMT

this seems to be an issue that occured during the number porting process.

are you sure you followed all of the steps?

Also, are you able to receive/make calls/texts on your old number?

If not, this implies that your number is still being ported.

Try restarting your phone, removing and replacing your sim card, and resetting network settings.
If none of the above help; please contact a tech agent by using the "Ask an Agent" link below in my signature!

Re: Moving my number

Anon — Fri, 26 Dec 2014 22:48:43 GMT

I want to keep my old no 0879487009 please

Re: Moving my number

dalyer — Sat, 27 Dec 2014 00:13:54 GMT

You need to submit a porting request - see here:

How do I keep my old number?

Hope this helps.

Re: Moving my number

lukas_ — Mon, 16 Jul 2018 17:21:21 GMT

I can receive all calls and messages but I can't buy a membership to call back because the site says my phone number is still moving, it's been weeks, it can't be moving that long. (I tried the app but an error came up so I went to the site)

Re: Moving my number

dalyer — Mon, 16 Jul 2018 17:25:04 GMT

You need to contact 48 support.
See the link in my signature below.
The chat facility is the quickest way to get this sorted.

Hope this helps.