topic Re: Replacement Sim won't activate & sim unlock in Other Help

Replacement Sim won't activate & sim unlock

borderfox — Sun, 03 Jun 2018 18:31:29 GMT

I've replaced a sim that I lost. I'm travelling overseas and replacement sim was sent on to me by family. It would have been a couple of months ago - there has been a delay in getting it out to me (not sure if thats why i'm having problems).

Firstly, the activation code is written in green - please print in black - i am struggling to make it out. It's either a leading zero, O or Q - if I try the first 2 then it says not a valid activation code - if I try the last one, then it says contact 48months as we can't activate your sim (or something similar). I've a ticket in but really need to get this activated asap.

Any enlightenment? Anyone been in a similar position?

The second issue...

The sim is looking for an unlock code...this wouldnt be unusual - that was the case with my previous 48months sim. I tried the code I had setup for the previous sim but it's not taking that. Is there a default pin??? And yes, it's an unlocked phone.

Re: Replacement Sim won't activate & sim unlock

borderfox — Sun, 03 Jun 2018 18:35:44 GMT

Disregard second issue ref. pin code - that aspect of things resolved. Just need to get the sim itself activated now...

Re: Replacement Sim won't activate & sim unlock

dalyer — Sun, 03 Jun 2018 18:59:25 GMT

If you're having problems activating the SIM then you'll need to contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Replacement Sim won't activate & sim unlock

borderfox — Sun, 03 Jun 2018 19:03:02 GMT

Yes, I have emailed them - waiting on a response.

Re: Replacement Sim won't activate & sim unlock

dalyer — Sun, 03 Jun 2018 19:42:36 GMT

Sorry - missed the the fact that you said you had a ticket open already....