topic Re: not working at all in Other Help

not working at all

Anon — Sun, 21 Jul 2013 12:46:35 GMT

my phone just doesnt work, cannot recieve messages/calls or send texts/call

Re: not working at all

dalyer — Sun, 21 Jul 2013 23:12:27 GMT

Is the handset unlocked for use on any network?

Did you register the SIM?

Do you get any signal at all?

Can you connect to the 48 network or O2 if 48 is not listed?

Did you buy membership?

http://community.48months.ie/t5/Joining-48/Want-to-join-48-Here-s-what-you-need-to-know/m-p/112#U112

What does your online account say about your membership status, expiry date and mobile/landline calls, texts, data and cash credit balances?

If necesary log a support request to get 48 to help you.

http://help.48months.ie/requests/new

Hope this helps.

Re: not working at all

Anon — Sun, 21 Jul 2013 22:13:46 GMT

i'd recommend you double check everything that dalyer as outlined above.

they seem to be the biggest issues when there's a network problem.

please let us know if you have sorted your problem.

Re: not working at all

Anon — Wed, 31 Jul 2013 13:29:12 GMT

hi there , just to let you know my phone is not wrking at all since this morning . cat make or reacieve any calls and text .network is there but it says no service. can you please help me out with this please?

Re: not working at all

dalyer — Wed, 31 Jul 2013 14:25:07 GMT

What does your online account say about your membership status, expiry date and calls/texts/data balances?

Are you sure that you didn't breach the fair usage limits and get barred for the remainder of your current monthly membership period?

http://48months.ie/boiler-plate/terms#18

If your membership and balances look OK and you have not been barred then you will probably need to log a support request to get 48 to look into this for you:

http://help.48months.ie/requests/new

Hope this helps.

Re: not working at all

Anon — Thu, 08 Aug 2013 13:26:25 GMT

I am also haveing the same trouble i can get text and calls but cant make any or get on internet what is going i need this sorted now its two days like this now

Re: not working at all

dalyer — Thu, 08 Aug 2013 13:58:42 GMT

Did you check all of the issues that I mentioned in my previous post?

Hope this helps.