topic Internet stopped working Moto G in Other Help

Internet stopped working Moto G

rmm — Mon, 09 Apr 2018 07:54:48 GMT

I noticed that my internet stopped working on Saturday and hasn't worked without WIFI properly since (although seemed to for a bit on Saturday afternoon). Two of my siblings who both have Moto G phones had the same issue - although I don't think it necessarily has anything to do with the phone. I have tried contacting 48 but it won't allow me to contact them. Any suggestions? Thanks a million

Re: Internet stopped working Moto G

dalyer — Mon, 11 Dec 2023 20:18:21 GMT

Any chance the phones got a software update that caused problems?

Try deleting any APN(s) that you have configured and reconfigure your settings from scratch and see if that helps.

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

If not then you'll need to contact 48 support.

See the link in my signature below.

What do you mean that "it won't let me contact them"?

How exactly were you trying to contact support and what happened?

Hope this helps.

Re: Internet stopped working Moto G

dalyer — Mon, 09 Apr 2018 11:57:55 GMT

Did that help at all @rmm?

Re: Internet stopped working Moto G

MartinaLeaderA3919 — Mon, 11 Dec 2023 20:13:23 GMT

I am not too familiar with this, how do I delete APN as suggested

Re: Internet stopped working Moto G

dalyer — Mon, 11 Dec 2023 20:17:28 GMT

Check the documentation for your phone.

It should be available online and explain this.