topic Re: Internet not working in Other Help

Internet not working

grace_airey — Tue, 21 Nov 2017 13:34:34 GMT

I have a Samsumg J5 (2016) and my data isn't working properly. I'm on the guido membership and definitely have data left. I have gone to the online configurator and when I do this it works but then the next day the same thing. I have re configured it approx 15 times in the past 3 weeks.
Anyone else have this problem?
Thanks

Re: Internet not working

dalyer — Tue, 21 Nov 2017 13:40:08 GMT

Unfortunately this is a common problem with Samsung phones where they spontaneously lose the internet settings.
There are lots of reports of this problem worldwide (and here) and no fail-safe solution from Samsung.
You'll probably need to contact Samsung support our the seller of your phone for advice on how to address this.

Hope this helps.

Re: Internet not working

grace_airey — Tue, 21 Nov 2017 13:44:22 GMT

Ok
Thanks a mil 🙂

Re: Internet not working

dalyer — Tue, 21 Nov 2017 13:47:14 GMT

The only thing that I can suggest is that you make sure that your phone is using the very latest software from Samsung.
Their support site should have details about how to check and upgrade if necessary.

Hope this helps.

Re: Internet not working

dalyer — Wed, 22 Nov 2017 09:57:39 GMT

Did that help at all @grace_airey?