topic Re: Internet allowance gone following top up in Other Help

Internet allowance gone following top up

lilmissclaire — Thu, 02 Apr 2015 09:49:39 GMT

Hi,

I bought my membership again for this month 01/04/2015 and it was due to kick in today, €10 membership.

When I log into "my 48" it shows that I have full internet availability, calls, etc. and everything looks fine.

However, there is no internet access at all. I cannot log onto any sites.

I just received a text from you advising My internet add-on has run out.

Please let me know what the problem is.

Thanks

Claire

Re: Internet allowance gone following top up

dc888 — Thu, 02 Apr 2015 11:58:03 GMT

Hey lilmissclaire

I can see you have been using the internet again today. Is it safe to assume all is well now?

Damian

Re: Internet allowance gone following top up

grainnemhaille — Fri, 09 Jun 2017 07:28:10 GMT

Hi,

I ran out of internet last month April-May as I was using u tube and bought a €3 top up to keep me going until next top up date 9th June.

I purchased my new membership end of May, was before old membership expired on the 9th today, so am wondering why I have no Internet.

I have just now this morning purchased a €3 internet top up, but am wondering why my membership internet allowance has run out, since my new membership starts today?

Thank you.

Grace.

Re: Internet allowance gone following top up

dalyer — Fri, 09 Jun 2017 08:43:38 GMT

Are your sure that today is your membership START date and not your membership END date such that your new membership actually starts tonight at midnight?

If your current membership expires on the 9th (today) then your new membership starts tomorrow (midnight i.e. the start of the 10th).

Hope this helps.

Re: Internet allowance gone following top up

dalyer — Fri, 09 Jun 2017 12:45:20 GMT

Did that help at all @grainnemhaille?

Re: Internet allowance gone following top up

grainnemhaille — Fri, 09 Jun 2017 21:58:43 GMT

Hi,

Thank you for reply.

My account states "current membership expires 9th June 2017, and next membership stars 9th June 2017."

So I take it expired 12am 9th June and next membership starts 12.01am 9th June?

Re: Internet allowance gone following top up

dalyer — Fri, 09 Jun 2017 22:21:09 GMT

That's confusing alright.

If your current membership expires on 9th June then it expires at midnight.

If you have a membership stacked then it kicks in just after midnight - e.g. 00:01 on the 10th.

So if you are getting a message about your current membership ending on the 9th and the new stacked membership starting on the 9th I think that's very misleading.

Any chance you can post a screenshot of where you see this (with any personal details blanked out)?

If not then you should contact 48 support to report that as a bit of a bug in their system.

Hope this helps.

Re: Internet allowance gone following top up

grainnemhaille — Fri, 09 Jun 2017 22:45:00 GMT

Re: Internet allowance gone following top up

grainnemhaille — Fri, 09 Jun 2017 22:48:54 GMT

Yes, confusing ok, just see at the top of the page membership ends 11.59 on 9th June, but I was looking at the riht hand side info.

Seems I bought an add on prematurely!!:

Re: Internet allowance gone following top up

dalyer — Fri, 09 Jun 2017 23:31:18 GMT

Have to admit that that's confusing alright.

As I said looks like you current membership expired at midnight on he 9th and presumably the stacked/new membership kicked in/started just after that on the 10th?

I'll flag it with 48 support but maybe you could too - safety in numbers and all that... 🙂

Re: Internet allowance gone following top up

grainnemhaille — Sat, 10 Jun 2017 09:37:47 GMT

Will do.

Thank you for all your help, much appreciated.

Grace.

Re: Internet allowance gone following top up

dalyer — Sat, 10 Jun 2017 12:13:39 GMT

Glad it helped.