topic Re: invoice in Other Help

invoice

joku — Mon, 20 Mar 2017 17:50:06 GMT

Where can I see how mutch money was taken from my balance

Re: invoice

dalyer — Mon, 20 Mar 2017 18:11:32 GMT

Your My History page on your online account shows a summary of recent payments/purchases/topups.

If you need more detailed info then you need to contact 48 support and ask them for that.

Hope this helps.

Re: invoice

dalyer — Tue, 21 Mar 2017 09:03:04 GMT

Did that help at all?

Re: invoice

joku — Sun, 26 Mar 2017 11:12:09 GMT

Thanks for your answer but where do I find my history link ?

Re: invoice

dalyer — Sun, 26 Mar 2017 14:55:02 GMT

http://www.48months.ie/my-48/my-history

Re: invoice

dalyer — Mon, 27 Mar 2017 10:38:39 GMT

Did that help at all?

Re: invoice

PadraigK6060 — Mon, 30 Nov 2020 10:41:09 GMT

Hey is this link stil relevant I cannot see it?

I need to access invoices for expenses.

Cheers

Pádraig

Re: invoice

dalyer — Mon, 30 Nov 2020 10:54:57 GMT

48 don't provide invoices by default.

If you need one then you'll have to contact 48 support and ask them about it.

You can see your transaction history here (the link above was to the old site so is a broken link now).

https://48.ie/my48/transactions

Hope this helps.

Re: invoice

PadraigK6060 — Mon, 30 Nov 2020 12:22:00 GMT

Thanks, the transactions do not show my name or the amount paid, therefore it is no good for expenses. The support page offers links to FAQs, ask the 48 community, but no link for customer care? is customer care done via live web chat? I have not yet seen the live web chat icon available? where can I find it please?

Re: invoice

dalyer — Mon, 30 Nov 2020 12:27:36 GMT

For support see the link in my signature below.

If the chat link doesn't appear then you'll just have to keep trying/refreshing or try another device/browser maybe.

It seems to be hit and miss.

Hope this helps.

Re: invoice

PadraigK6060 — Mon, 30 Nov 2020 14:29:30 GMT

Thanks again, it seems chat is easier to access in Chrome than Firefox. For anyone looking for the same solution, you will need to request receipts every time from customer support. Once requested they will be emailed withn 3-5 working days.

Re: invoice

pandamoran1 — Fri, 04 Mar 2022 11:17:52 GMT

Hi have you an email address for customer care? I cannot find

Re: invoice

dalyer — Fri, 04 Mar 2022 11:39:35 GMT

See the link in my signature below.

I think that the email address for support is support@48months.zendesk.com

There's also a phone number here if that helps:

https://48.ie/legal/code-of-practice

Re: invoice

pandamoran1 — Fri, 04 Mar 2022 12:05:18 GMT

thank you for your help

Re: invoice

LindaD6257 — Fri, 21 Apr 2023 16:51:19 GMT

Click 'My48' and then click arrows in very top right corner of screen (Im on desktop) it reveals all transactions - tricky to find!

Re: invoice

dalyer — Fri, 21 Apr 2023 18:26:54 GMT

@LindaD6257 wrote:
Click 'My48' and then click arrows in very top right corner of screen (Im on desktop) it reveals all transactions - tricky to find!

This is the direct link.

https://48.ie/my48/transactions