topic Re: Mobile data in Other Help

Mobile data

chaz_123 — Sat, 04 Mar 2017 20:42:29 GMT

My data worked fine untill I renewed my membership and now it won't work. Calls and text work though

Re: Mobile data

dalyer — Sat, 04 Mar 2017 21:36:12 GMT

Do you have a data allowance?

Dial *100*8# - what does it return?

Are your internet settings still correct?

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Hope this helps.

Re: Mobile data

chaz_123 — Sat, 04 Mar 2017 21:42:45 GMT

I have a gig. I tried changing APN and it said APN settings are not available for this user

Re: Mobile data

dalyer — Sun, 05 Mar 2017 09:53:00 GMT

What exactly are you doing when you get that message?

Where does the message appear?

What make and model of phone is it?

Did anything change eg software update?

Hope this helps.

Re: Mobile data

chaz_123 — Sun, 05 Mar 2017 10:39:42 GMT

I just click into APN and it comes up. Oneplus3 the phone updates itself sometimes so probably

Re: Mobile data

dalyer — Sun, 05 Mar 2017 12:19:35 GMT

This issue has cropped up before.

Ie that in some cases OnePlus phones don't give the option to configure the APN.

This is problem with their software.

You'll need to get support from them or whoever sold you the phone to find out how to be able to configure the APN.

Maybe installing an older version of their android software night help?

But ultimately this is an issue with the phone/software and not with 48.

Hope this helps.

Re: Mobile data

chaz_123 — Sun, 05 Mar 2017 12:22:00 GMT

Cheers boss

Re: Mobile data

dalyer — Sun, 05 Mar 2017 12:37:28 GMT

Here's a recent thread that seems to be about the same thing.

http://community.48months.ie/t5/Other-Help/One-Plus-Three-T-no-service/m-p/43778/highlight/true#M18069

Hope this helps

Re: Mobile data

greisis — Sun, 05 Mar 2017 14:45:31 GMT

My phone number is blocked and i need it to be active again what do i need to fix this issue?

Re: Mobile data

dalyer — Sun, 05 Mar 2017 15:56:55 GMT

How exactly is it blocked?

What happened and when?

You probably need to contact 48 support one way or another.

https://help.48months.ie/hc/en-us/requests/new

Hope this helps.

Re: Mobile data

dalyer — Mon, 06 Mar 2017 11:59:44 GMT

Any update?

Re: Mobile data

dalyer — Mon, 06 Mar 2017 12:00:11 GMT

@dalyer wrote:

Here's a recent thread that seems to be about the same thing.

http://community.48months.ie/t5/Other-Help/One-Plus-Three-T-no-service/m-p/43778/highlight/true#M18069

Hope this helps

Did that help at all?