topic Re: Over charged in Other Help

Over charged

nellkell — Fri, 16 Dec 2016 10:22:04 GMT

To whom it concerns,

I was overcharged for my last subscription. I paid €10 and 48 withdrew €20 from my account.
I have the proof in my bank details if needs be. I would appreciate if this problem was rectified immediately and 48 reimbursed me with €10.
Thank you,

Ellen kelly

Re: Over charged

dalyer — Fri, 16 Dec 2016 12:12:08 GMT

Are you sure that you didn't inadvertently buy two €10 memberships one of which started immediately and the other of which would have stacked to kick in when the first one expired?

What does your My History page say about recent payments/purchases/topups?

http://www.48months.ie/my-48/my-history

What does your My48 page say about your current membership status and expiry date and any next membership(s) and start date(s)?

https://www.48months.ie/my-48

If you still think that you were overcharged then you'll to contact 48 support directly about this:

http://www.48months.ie/help#contact-us

Hope this helps.

Re: Over charged

dalyer — Fri, 16 Dec 2016 17:50:05 GMT

Did that help at all?

Re: Over charged

nellkell — Mon, 19 Dec 2016 08:32:11 GMT

Yes I have it solved
I've paid twice but the next membership starts after this one so no problem
Thank you

Re: Over charged

dalyer — Mon, 19 Dec 2016 09:25:38 GMT

Glad to hear that it all worked out so.