topic Re: my internet not working in Other Help

my internet not working

nikki007 — Mon, 12 Dec 2016 14:35:54 GMT

Hi my internet was working just fine this morning.

I run out of my data limit so bought an add on for 1 GB this morning.

Phone Nexus : 5x

It just doesnt seem to catch the net again. There is not even the 'H' symbol displayed.

Please help!!! Havent encountered this problem before.

Re: my internet not working

dalyer — Mon, 12 Dec 2016 14:38:29 GMT

Not working for me either (D7) so I've reported it to support.

Hope this helps.

Re: my internet not working

nikki007 — Mon, 12 Dec 2016 15:35:50 GMT

At present Im around D15.

So, looks like a global problem?

Thanks for reporting it to support anyway.

Will we be getting updates here?

Thanks.

Re: my internet not working

dalyer — Mon, 12 Dec 2016 16:27:28 GMT

Working for me again just after I got this reply to my help request:

Thanks for getting in contact with us,

We are aware of the problem and Three have their engineers investigating this to work on a fix. At the moment we have not been given a specific date for the fix.

In the meantime we are advising customers to turn their phones off and on regularly even try taking out the SIM, giving it a gentle wipe, re-inserting the SIM and trying the services again. This has worked already for some customers so we are hoping that it will be resolved as soon as possible. It is not affecting all customers, this is why the internet coverage is dropping or is very intermittent at the moment.

We do apologise for any inconvenience caused by this.

Hope this helps.

Re: my internet not working

dalyer — Mon, 12 Dec 2016 17:02:28 GMT

According to support it should be working again.

It is for me.

If you still have problems try the tips mentioned in the message above from support.

Hope this helps.

Re: my internet not working

nikki007 — Mon, 12 Dec 2016 17:27:58 GMT

Hey, thanks for the reply. The only thing left for me to do is taking the sim out and reinserting it. I'm waiting to reach home to do it. As I am not carrying the pin to pull out the sim with me.
And yes, still no luck.
Hopefully this last resort will work.

Re: my internet not working

dalyer — Mon, 12 Dec 2016 19:40:16 GMT

Slightly off topic but you know that you can change the SIM PIN from the default that comes with the SIM to something that you'll remember? Or even disable it altogether?

Re: my internet not working

nikki007 — Mon, 12 Dec 2016 19:49:30 GMT

Hey yes,

No i just meant the pin as in the tool given with my nexus to slide the sim card slot out. Also, BTW it didnt work 😞

Re: my internet not working

dalyer — Mon, 12 Dec 2016 20:33:58 GMT

Ah, THAT PIN! 🙂

If it's not working then you need to check that your settings are still correct.

Hope this helps.

Re: my internet not working

dalyer — Tue, 13 Dec 2016 09:12:24 GMT

Did you get it working again?

Re: my internet not working

rhona — Tue, 13 Dec 2016 10:20:32 GMT

My internet went last night. tried those tips, still nothing!

@dalyer wrote:
Did you get it working again?

Re: my internet not working

dalyer — Tue, 13 Dec 2016 10:23:57 GMT

You'll need to log a support request so:

http://www.48months.ie/help#contact-us

Hope this helps.