topic Re: Help!!! in Other Help

Help!!!

Anon — Tue, 30 Jul 2013 12:21:54 GMT

i have just registered my new 48 sim. i have the unlock code. when i put my 48 sim in the phone it asks for a pin code instead of a network unlock code. then when i enter the pin it comes up as "phone frozen SOS calls only"... anyone know what to do?? my phone is a samsung tocco lite....

Re: Help!!!

dalyer — Tue, 30 Jul 2013 13:15:15 GMT

The new SIM may have SIM PIN locking enabled by default. (Any 48 SIMs that I have used have had this enabled by default). If so then you may need to enter the SIM PIN (PIN1?) from the envelope in which the SIM arrived to get past this. Once you have entered this you can probably disable SIM PIN locking so you don't have to enter the SIM PIN every time you reboot the phone. If you enter the PIN incorrectly too many times then you may beed the PUK[1] code. See here:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/I-forgot-my-PIN-What-now/ta-p/256

Is your phone currently locked to another network? SOS/emergency calls only sounds like it may be locked to another network. Do you have a code for unlocking it? Only unlocked handsets can be used on 48.

If you have a code for unlocking the handset for use on any network then you probably need to enter this separately.

Does that make sense or tally with your situation?

If necessary you can log a support query to get 48 to help you:

http://help.48months.ie/requests/new

Hope this helps.

Re: Help!!!

monika2 — Mon, 05 Dec 2016 13:16:00 GMT

Please help me,I was forgot my sim pin and I bloced my sim,because I did a mistake.I canot to put a puk code,because sim stop working,just wrote I can call sos,what need do ? My email. <email address removed> Please answer

Re: Help!!!

dalyer — Mon, 05 Dec 2016 13:16:18 GMT

See here:

I forgot my PIN or need my PUK

Hope this helps.