topic Re: Internet not working in Other Help

Internet not working

Anon — Wed, 14 Sep 2016 16:36:58 GMT

I've not been able to use internet since 8 o clock this morning but my phone shows 2-4 bars of 3G and I've over 400 mb left on my ac , using iPhone 6s
Thanks Noel,

Re: Internet not working

dalyer — Wed, 14 Sep 2016 16:42:33 GMT

A few people have been reporting issues with data access.

You should log a support query with 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Internet not working

Anon — Wed, 14 Sep 2016 16:45:13 GMT

Thanks , I will do that now ,
Yesterday I had to turn my phone on and off and the 3G would start to work but no luck with that today 😞

Re: Internet not working

dubzson — Fri, 16 Sep 2016 01:08:42 GMT

Hi. I recently got a new phone and now my internet is not working. I have memberahip and I have data on my account. I've configured my settings and restarted my phone multiple times and still nothing. I have a Samsung Galaxy S7 Edge if that helps.

Re: Internet not working

dalyer — Fri, 16 Sep 2016 06:30:58 GMT

Double check that your settings are correct:

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Hope this helps.

Re: Internet not working

dubzson — Fri, 16 Sep 2016 07:12:18 GMT

I have and it's still not working.

Re: Internet not working

dalyer — Fri, 16 Sep 2016 07:59:18 GMT

Please post your settings for review.

Ideally screenshots if possible.

Otherwise you'll probably want to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Internet not working

dalyer — Fri, 16 Sep 2016 15:06:10 GMT

Any update?

Re: Internet not working

Anon — Fri, 16 Sep 2016 16:30:11 GMT

There having issues with three's masts in certain areas for the last few days , I'd no internet today at all even tho my phone shows 4 bars of 3G , it was on and off yesterday too , hope they sort it out soon as it's very frustrating 😑

Re: Internet not working

dubzson — Fri, 16 Sep 2016 16:35:00 GMT

Sorry. Was in work all day. Still nothing. I'm not getting any signal whatsoever. As soon as I turn on ny data roaming, I'm not getting any icon to indicate a signal. The settings are right but for whatever reason, it's just not working.

Re: Internet not working

dalyer — Fri, 16 Sep 2016 16:57:05 GMT

You should post your settings (ideally screenshots) for review.

Hope this helps.

Re: Internet not working

dubzson — Fri, 16 Sep 2016 22:17:50 GMT

Re: Internet not working

dubzson — Fri, 16 Sep 2016 22:21:16 GMT

Re: Internet not working

dalyer — Fri, 16 Sep 2016 22:22:47 GMT

"default" is misspelt in APN type.

Authentication type should be left unset/blank.

Hope this helps.

Re: Internet not working

dubzson — Fri, 16 Sep 2016 23:14:06 GMT

I've fixed those and still nothing.

Re: Internet not working

1amcn — Sat, 17 Sep 2016 07:48:31 GMT

Hi

Try a power cycle, (switch off,then on) if the corrections are as specified in the reply post above, then it should work...- ensure Mobile Data is on, and Data Roaming also.

Re: Internet not working

dalyer — Sat, 17 Sep 2016 07:52:01 GMT

Try changing APN type to * then reboot.

Re: Internet not working

dubzson — Sat, 17 Sep 2016 09:11:51 GMT

I've done all that again and still not working.

Re: Internet not working

dalyer — Sat, 17 Sep 2016 09:50:51 GMT

OK unfortunately I can't think of anything else other than contacting 48 support.

Maybe it's the same as some others here who seem to be affected by some general but localised outage?

Where are you located?

Some people down Cork way seem to be having problems due to an issue with the Three network.

Hope this helps.

Re: Internet not working

dubzson — Sat, 17 Sep 2016 10:04:26 GMT

I'm in Roscrea. I know it could just be an issue with the phone since it's only happened when I got the new phone but I've never had any issues with my internet before.