topic unable to connect to 48 network but my friend can in Other Help

Cant make or receive calls or texts.

Anon — Wed, 30 Apr 2014 17:32:39 GMT

Hi 48, I paid my membership 3 days ago, and I am unable to send or receive calls or texts since then. My calls just hang up and my texts seem to be stuck on "sending". I have full coverage and so do the people who I have tried to call. Can you please try help me

Re: Cant make or receive calls or texts.

dalyer — Wed, 30 Apr 2014 18:10:31 GMT

Sounds odd.

What does your online account say about your membership status and expiry date?

Does the number displayed on your account look correct?

To be honest you probably need to log a support query to get 48 support to look into this for you:

How to get help

Hope this helps.

Re: Cant make or receive calls or texts.

jkenny — Wed, 30 Apr 2014 18:14:13 GMT

I have just bought €2 on EU roaming texts. I want to send a text to a French mobile but it does not work? Just wondered what the problem is?

Re: Cant make or receive calls or texts.

dalyer — Wed, 30 Apr 2014 18:51:38 GMT

EU roaming add-ons are for when YOU are outside Ireland and roaming in the EU - not for calling/texting EU numbers when you are still located in Ireland.

http://www.48months.ie/boiler-plate/add-on-rules

"You may use your EU Roaming add-ons for making calls to or sending texts to the Republic of Ireland while in EU Countries only. For details on eligible EU countries click here. You may not use your EU add-ons for calls or texts to international numbers, premium rate numbers, non-geographic numbers or Directory Enquiries."

So if you are not travelling outside Ireland to the EU within the next month then you have wasted your money I'm afraid.

To text an international number you need cash credit on your account (25c per international text) and you need to use the correct prefixes (e.g. +33 <number> for a French number).

Other call charges

How do I top up? Overview of the top-up payment op...

Hope this helps.

Re: Cant make or receive calls or texts.

jkenny — Wed, 30 Apr 2014 18:49:40 GMT

Thanks

unable to connect to 48 network but my friend can

weesielou — Thu, 30 Jun 2016 13:52:28 GMT

Re: unable to connect to 48 network but my friend can

dalyer — Thu, 30 Jun 2016 14:03:10 GMT

You'll need to provide more info.

Have you just joined 48?

Or was it working before now?

Do you get any signal?

Can you see any networks at all when you scan?

What make/model of phone?

Is it unlocked for use on all networks?

Edit: in this post

http://community.48months.ie/t5/Need-Help/cant-make-calls-or-text-and-have-membership-paid/m-p/41162

you say that you can't make calls or texts but here you say you cannot connect.

Which is it?

If you can get a connection but can't call or text then perhaps you have simply used up your monthly allowancces and need to buy add-ons to tide you over to the end of the membership month when a new membership can start and you get that new membership's allowances?

Hope this helps.

Re: Cant make or receive calls or texts.

rani123 — Mon, 08 Jan 2018 05:54:48 GMT

Re: Cant make or receive calls or texts.

dalyer — Mon, 08 Jan 2018 08:53:50 GMT

What does your My48 account page say about your current membership status, expiry date and allowance balances?

Does it list any "next" membership in the Membership Planner section?

https://www.48months.ie/my-48

Hope this helps.

Re: Cant make or receive calls or texts.

dalyer — Mon, 08 Jan 2018 12:05:18 GMT

Any update @rani123?

Re: Cant make or receive calls or texts.

AndreaB6841 — Mon, 16 Jan 2023 19:50:00 GMT

Internet works for me but I can't call or receive calls or messages don't work

Re: Cant make or receive calls or texts.

dalyer — Mon, 16 Jan 2023 19:58:58 GMT

@AndreaB6841 wrote:

Internet works for me but I can't call or receive calls or messages don't work

Do you have an active membership?

Did calls and texts ever work for you?

Have you recently been roaming abroad and are back in Ireland?

Have you contacted 48 support?

See the link in my signature below or email them at support@48months.zendesk.com

Re: Cant make or receive calls or texts.

MaryK9317 — Tue, 17 Jan 2023 10:00:53 GMT

I am having the same issues my phone says no sim but the number is moved over and will not be recognised someone please help as I need my phone and cannot receive calls or texts

Re: Cant make or receive calls or texts.

dalyer — Tue, 17 Jan 2023 10:36:04 GMT

@MaryK9317 wrote:
I am having the same issues my phone says no sim but the number is moved over and will not be recognised someone please help as I need my phone and cannot receive calls or texts

Are you using an iPhone by any chance?

If so then this may be due to the stupid way that Apple do things.

They require that an iPhone needs to be activated on a new network.

To do this on some networks requires an SMS message to be silently sent to a UK activation server.

On 48, international texts can only be sent if you have cash credit on your account to pay for them.

If you don't, then they don't get sent.

So, I would suggest that you put €1 cash credit on your account, reboot the phone, and see if it gets activated after a few minutes.

As I say, blame Apple for this stupidity.

If that doesn't help then you'll probably need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com