topic Missing Landline Minutes??? in Other Help

Missing Landline Minutes???

dubscribe — Sun, 28 Jul 2013 21:13:15 GMT

Yesterday, Saturday 7 July, I phoned my brother in Meath on his landline number. The call took place at 15:03, the call lasted 7.09 minutes until I was disconnected, with a voice message saying I had run out of credit.

THIS IS NOT POSSIBLE. I have not made any kind of dent on my 60 landline minutes which the Guido Membership entitled me to.

I know I did have credit, which I planned on using for calls outside of my Guido membership. However I see now that that credit has expired.

Has it happened you used THAT credit instead of my 60 minutes landline credit that I have?

dubscribe

Re: Missing Landline Minutes???

Anon — Sun, 28 Jul 2013 21:55:49 GMT

Hi there,

If you open a support ticket here: http://48months.ie/help/ask-agent , the 48 account crew can have a look into this for you.

Adam

Re: Missing Landline Minutes???

dalyer — Sun, 28 Jul 2013 22:18:16 GMT

Sounds odd...

Is your brother's number a regular (01 or 04?) landline number? And not something else like an 071 VoIP number or another number which would be charged at 50c per min from your credit balance?

http://48months.ie/boiler-plate/other-call-charges

Hope this helps.