topic Re: Internet stops every so often. in Other Help

Internet stops every so often.

Anon — Sat, 04 Jun 2016 03:54:44 GMT

So my Internet usually works great. No issues. But recently it just completely disappears for a few minutes to hours and then returns. I only recently got the Don membership (approx. 4-5 days ago) so have a good 4gb of Internet left. My phone indicates the internet being H+ or H.
I dont know how to fix this. I tried restarting my phone, checked the internet setting and read through other faqs but nothing has fixed it.

Re: Internet stops every so often.

dalyer — Sat, 04 Jun 2016 07:16:26 GMT

What make and model of phone is it?
Is it a Samsung by any chance as this is a common problem with these phones for some reason (and not just on 48)?
Have you tried switching off, taking the sim out, gently cleaning the contacts, reinserting it, switching on and then manually scanning for networks and connecting to 48?
If the problem persists then it might be worth trying a replacement sim in case that helps.
You might also want to contact 48 support in case they can advise:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Internet stops every so often.

dalyer — Sat, 04 Jun 2016 18:21:57 GMT

Did that help at all?

Re: Internet stops every so often.

Anon — Sun, 05 Jun 2016 06:08:13 GMT

It's a Samsung s6.
I cleaned it and it's been fine for 24 hours. Stops for a few minutes and then starts again still though.

Re: Internet stops every so often.

dalyer — Sun, 05 Jun 2016 12:01:56 GMT

Sounds like the usual annoying Samsung problem.

I don't know why it happens but it's reported many times all around the world online.

Maybe contact 48 support to see if they can advise at all.

Hope this helps.

Re: Internet stops every so often.

dalyer — Mon, 06 Jun 2016 13:13:29 GMT

Did that help at all?

Re: Internet stops every so often.

Anon — Thu, 09 Jun 2016 11:35:30 GMT

Yeah thank you. Seems to stop now. Just goes really slow at times.

Re: Internet stops every so often.

dalyer — Thu, 09 Jun 2016 12:10:58 GMT

Can you double check that your settings are correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Misconfiguration of the settings can cause it to be slow or not work at all.

If you continue to have problems with slowness or dropouts then you might need to contact 48 support to see if they can help:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Internet stops every so often.

dalyer — Fri, 10 Jun 2016 18:49:41 GMT

Any update?