topic Where has my credit gone in Other Help

Where has my credit gone

Anon — Wed, 01 Jun 2016 09:58:03 GMT

Hi I changed over to 48 And bought 10euros credit but now I'm being told I have no credit

Re: Where has my credit gone

dalyer — Wed, 01 Jun 2016 10:26:19 GMT

What do you mean by credit here?

Cash credit on your account or €10 Guido membership?

http://www.48months.ie/membership-plans

You need a membership to be able to use any services.

Cash credit is not sufficient (unlike many other pay as you go services).

What is the difference between membership and top ..

Some services are charged from your cash credit balance (e.g. sending MMS, international calls/texts, calls to "special" landline numbers etc.) but you still need an active membership.

What does your My 48 page say about your current membership status and expiry date and membership allowance balances?

https://www.48months.ie/my-48

Where/when do you get this "no credit" message (e.g. what sort of services are you trying to use, what sort of number are you trying to contact and how)?

What is the exact wording of the message?

Hope this helps.

Re: Where has my credit gone

dalyer — Wed, 01 Jun 2016 19:17:18 GMT

Did that help at all?

Re: Where has my credit gone

spuddy1996 — Mon, 23 Oct 2017 14:29:40 GMT

If you put in Guido after topping up by ten cash what do you do to resume calls texts and internet

Re: Where has my credit gone

dalyer — Mon, 23 Oct 2017 14:41:30 GMT

You should not have to do anything.

But remember that buying a new membership doesn't necessarily mean that it starts immediately so you have access to the new membership allowances.

If you have a membership active that has not yet expired then the new membership will not start until the current membership expires.

If you have used up allowances on the current membership then buying a new membership will not help.

In that case you need to buy add-ons to allow you to use the relevant services (e.g. mobile calls, landline calls, texts, data) until the end of the current membership.

If you are having problems in this context then it should help if you check (and post here if necessary) what your My 48 account page says about your current membership status, expiry date, allowance balances and if it also lists any "next" membership and a start date.

Hope this helps.

Re: Where has my credit gone

dalyer — Mon, 23 Oct 2017 22:43:44 GMT

Did that help at all @spuddy1996?