topic Re: hi, i received my replacement sim today, says it cant be activated and to contact an agent, than in Other Help

hi, i received my replacement sim today, says it cant be activated and to contact an agent, thanks

Anon — Wed, 25 May 2016 08:58:15 GMT

Re: hi, i received my replacement sim today, says it cant be activated and to contact an agent, than

dalyer — Wed, 25 May 2016 09:25:00 GMT

Are you sure that you're trying to activate it as a replacement SIM and not a new SIM (which would end up on a new account, number etc.)?

Can you post the exact error message - a screenshot would be ideal if possible?

If you need to contact 48 support about this then you can do so here:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: hi, i received my replacement sim today, says it cant be activated and to contact an agent, than

Anon — Wed, 25 May 2016 09:26:30 GMT

Hi, solved in live chat thanks

Re: hi, i received my replacement sim today, says it cant be activated and to contact an agent, than

dalyer — Wed, 25 May 2016 09:29:12 GMT

Great - glad you got sorted so quickly.

What was the issue just in case it helps somebody else avoid the same problem?

Re: hi, i received my replacement sim today, says it cant be activated and to contact an agent, than

Anon — Wed, 25 May 2016 10:35:16 GMT

actually no idea, it was a replacement sim. I was logged into my account but it said that it couldnt be activated to contact an agent. The agent was able to register it online instantly.