topic Re: Loss of service in Other Help

Loss of service

Anon — Mon, 09 May 2016 17:44:54 GMT

I go to make a call and nothing happens I can't get or make calls or texts
I have to turn the phone off and on again and it works ( I phone 4 )
Help it's a real pain

Re: Loss of service

dalyer — Mon, 09 May 2016 22:31:50 GMT

Did it ever work properly?

When you do a manual scan for networks can you see and connect to 48?

What's the signal like - e.g. signal bars?

Does the problem happen sporadically?

If so how often?

Do you have roaming/data roaming enabled?

Hope this helps.

Re: Loss of service

Anon — Mon, 09 May 2016 22:45:17 GMT

Signal is between 2 and 4
You only know you have a problem when you go to make a call or text or if someone tells you they tried to call you and it said that I could not be contacted
Roaming is off
It used to work perfect
I had to turn my phone off twice today but it could happen once or twice a week
Manual scan does not seam to work only automatic
Thanks hope you can help

Re: Loss of service

dalyer — Mon, 09 May 2016 22:48:32 GMT

I'm surprised that it ever works at all with roaming off.

You generally need that on for 48 to work because it's a virtual network.

Have you tried enabling it?

Manual scan for networks should also work unless that's yet another silly iPhone limitation or something?

Re: Loss of service

Anon — Mon, 09 May 2016 23:00:07 GMT

I will put roaming on and see if it makes a difference will I be charged extra for this
Also I forgot to say when you can't make calls I could have 2 or 3 bars and it says 48 but when you call someone there is no sound on my phone to let me know I am calling someone but when you look at the screen the talk timer is counting
It's a strange one
Thanks

Re: Loss of service

dalyer — Mon, 09 May 2016 23:16:33 GMT

No you will not be charged extra for having roaming on.
No sound when you call sounds more like a phone issue than a network issue to me.

Re: Loss of service

dalyer — Thu, 12 May 2016 13:32:01 GMT

Any update?

Re: Loss of service

Anon — Thu, 12 May 2016 14:58:04 GMT

Hi no it's still not working great do you think a new SIM card would work not sure it's the phone
Thanks

Re: Loss of service

dalyer — Thu, 12 May 2016 15:31:08 GMT

Might be worth trying a replacement SIM alright.

You might also want to contact 48 support to see if they can advise at all:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Loss of service

Anon — Thu, 12 May 2016 22:00:36 GMT

Will do thank for your help