topic Re: Syncing Problem with iTunes in Other Help

Syncing Problem with iTunes

Anon — Fri, 26 Jul 2013 15:38:54 GMT

When I try to sync my iPhone (with 48 sim attached) with iTunes, it says that it is not a supported network. How do I fix that?

Re: Syncing Problem with iTunes

dalyer — Fri, 26 Jul 2013 16:28:51 GMT

Is your phone unlocked for use with any network?

If not then you need to get it unlocked first.

http://community.48months.ie/t5/Most-Popular-Questions/How-to-unlock-your-phone/m-p/2#U2

If it is then make sure that you have a small amount of credit on your account (about €1 should do) separate from your normal membership as activation via an iTunes sync may require the phone to send a couple of texts that are not included in the normal membership/add-on text bundle.

Hope this helps.

Re: Syncing Problem with iTunes

Anon — Fri, 26 Jul 2013 17:31:44 GMT

Yeah it's unlocked. I just topped it up with €2 just in case €1 wasn't enough and I still get the same message off iTunes.

Re: Syncing Problem with iTunes

dalyer — Fri, 26 Jul 2013 18:06:10 GMT

Is the SIM registered?

http://48months.ie/register-sim

Did you buy membership?

http://community.48months.ie/t5/Most-Popular-Questions/What-is-the-difference-between-membership-and-top-up/m-p/24#U24

You may have to log a support request to see if 48 support can help you out so.

http://help.48months.ie/requests/new

Hope this helps.