topic Re: Verizon USA Unlocked but wont w in Other Help

Verizon USA Unlocked but wont work

tonyhead — Sun, 08 May 2016 09:37:02 GMT

I have a HTC (M8) unlocked from from Verizon USA. It recognises O2 Sim, Three Sim but fails to recognise 48. Anyone have any idea for solution?

Re: Verizon USA Unlocked but wont w

1amcn — Sun, 08 May 2016 10:18:08 GMT

Hey

Is the 48 sim already activated by the 48 team ? Have you Data Roaming enabled?

Re: Verizon USA Unlocked but wont w

tonyhead — Sun, 08 May 2016 12:24:14 GMT

Yes - the 48 Sim is activated and working in another phone (I tried a second 48 Sim with same result)

Roaming is turned on.

Error shows "Please make sure there is a valid SIM Card in phone".

Re: Verizon USA Unlocked but wont w

1amcn — Sun, 08 May 2016 13:33:46 GMT

Hey

Thanks for the Info... 48 as you know is an MVNO, (Mobile Virtual Network Operator) Both the other operator's mentioned in your OP are not.

At the moment that is what stands out with your query.

However that aside, the device you mention supports GSM HSPA LTE Tech so I can't see that being an issue.

Perhaps you need a new Sim, are the 48 Sims you are using several months old? Also, have you flagged a ticket with the 48 Agents?

http://www.48months.ie/help#ask-a-48-agent

PS, I'm assuming you could connect to Internet,/Message/Call out while the other sims were in the device?...

Re: Verizon USA Unlocked but wont w

1amcn — Sun, 08 May 2016 14:45:44 GMT

Any Joy?

Meanwhile, a rocking sim tray is common in these devices, longshot here, but back to basics... Remove sim, wipe gentley, reinsert, power cycle and see if that works...

Re: Verizon USA Unlocked but wont w

tonyhead — Sun, 08 May 2016 19:15:20 GMT

Thank you 1amcn for your support with this. I'll try your suggestion of wipe.

Tried two 48 Sims and they were both around since Feb/Mar. No joy with either.

And yes other two network sims had full functionality. When I insert 48 Sim, phone does not read/recognise SIM at all. I'll try a bit of TLC!! Nothing lost by getiing new SIM either.

Chatted with 48 agent but suggestion was it might be on Verizon side.

Thanks again

Tony

Re: Verizon USA Unlocked but wont w

1amcn — Sun, 08 May 2016 21:11:10 GMT

Hi Tony

Glad you are making headway, maybe if you get to the bottom of what the issue is, you might pop back here and update?

🙂

Re: Verizon USA Unlocked but wont w

dalyer — Sun, 08 May 2016 21:55:58 GMT

@tonyhead wrote:

Yes - the 48 Sim is activated and working in another phone (I tried a second 48 Sim with same result)

Roaming is turned on.

Error shows "Please make sure there is a valid SIM Card in phone".

Is that the verbatim message?

Can you post a screenshot?

Is the 48 SIM noticeably thinner than the other SIMs?

Some people seem to report that some SIMs are too thin and need to be padded (e.g. with a bit of tape or something like that on the non contact side) in order to make good contact and work.

Oddly others have found that bending their phone has helped!

http://forums.androidcentral.com/htc-one-m8/375116-htc-one-m8-not-recognizing-sim-card.html

But I wouldn't recommend that as a fix unless you know that your phone's body is damaged/bent...

Re: Verizon USA Unlocked but wont w

dalyer — Mon, 09 May 2016 15:43:23 GMT

Did that help at all?

Re: Verizon USA Unlocked but wont w

tonyhead — Tue, 10 May 2016 11:19:58 GMT

Sorry for delay in replying and thanks for continued support.

I tried a new sim from a friend's fone but no joy. I also trid inserting the sim without the tray -I attached to a sturdy piece of plastic. Again the O2 and Three sims worked using this process but not 48.

Now here's the thing, as they say....

When I insert the sim there is no reaction from fone but if I try altering the settings I get this error:

While the fone does not react to inserting 48 Sim it does when I remove it (which would lead me to believe that fone does see a sim??)-

Any more thoughts on sbject would be greatly appreciated as this is really frustrating.

Thanks

Re: Verizon USA Unlocked but wont w

dalyer — Tue, 10 May 2016 11:38:30 GMT

You mean you tried a friend's 48 SIM and it too didn't work?

In that case I can only assume that 48 SIMs are somehow incompatible with the phone which seems very odd...

Are they both recent SIMs from 48?

Googling that verbatim error only throws up a single link which seems to be a list of all error codes in this phone's ROM.

If this was a common problem I would obviously expect other instances of it to appear online.

I'm sort of out of ideas here and can only suggest that you get onto 48 support (again?) and see if they can help...

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Verizon USA Unlocked but wont w

tonyhead — Wed, 11 May 2016 18:45:28 GMT

I think I've come to the end of the road. Spoke to 48 Agent who said if sim working in other phone then it's not the sim. Spoke to HTC who said if other sim works in phone then its not the phone.

So it not the sim, it not the phone. Googled Verizon and they say 4G LTE is Globally Unlocked but it might be necessay to to edit the APN settings. Tried that. No Joy.

So can't go much further.

Re: Verizon USA Unlocked but wont w

dalyer — Wed, 11 May 2016 18:52:46 GMT

If the phone is not recognizing the SIM at all then the APN/internet settings have no bearing on that so that was poor advice from Verizon if they suggested otherwise.

That situation seems really odd but unfortunately I can't think of anything other possible solution either... 😞

Unless there is a software update for the phone that might help it to recognize 48? Sometimes ROMs have hardcoded lists of carriers that may not always be up to date...

Re: Verizon USA Unlocked but wont w

tonyhead — Wed, 11 May 2016 19:09:42 GMT

Thanks. Still trying to make direct contact with Verizon. I'll keep posted if I succeed

Re: Verizon USA Unlocked but wont w

dalyer — Wed, 11 May 2016 19:13:22 GMT

I asked this earlier - is the 48 SIM noticeably thinner than the SIMs that work?

Just that some people report that some SIMs need "padding" (e.g. some tape or something similar) in order for them to make good contact and work properly...

Re: Verizon USA Unlocked but wont w

1amcn — Wed, 11 May 2016 20:20:00 GMT

Hi T

I'm also really curious about this, hence i am still around!

As for the input given by Verizon etc, and the fact they shorted out on the probabilities by suggesting a very odd APN theory, well, I don't know what to say...

I also still believe it's down to the 48 Sim...in some format.
I don't think any other scenario fits the complaint.

Keep us posted, so to speak!

Re: Verizon USA Unlocked but wont w

tonyhead — Wed, 11 May 2016 22:35:49 GMT

Not that I can tell looking at the sims. They all seem about the same. I tried the padding. I also tried inserting the sim without tray attached to a sturdy piece of plastic. Again this method worked with O2/3 but not 48.

Thanks again.

Re: Verizon USA Unlocked but wont w

dalyer — Wed, 11 May 2016 23:17:21 GMT

Many people having similar problems here:

http://forums.androidcentral.com/htc-one-m8/374584-verizon-htc-one-m8-sim-card-error.html

😞

Re: Verizon USA Unlocked but wont w

dalyer — Thu, 12 May 2016 13:57:31 GMT

@tonyhead wrote:

Not that I can tell looking at the sims. They all seem about the same. I tried the padding. I also tried inserting the sim without tray attached to a sturdy piece of plastic. Again this method worked with O2/3 but not 48.

Thanks again.

Somebody with a similar problem (with a Vodafone Smart Ultra 6) here where padding out the SIM to allow it to make good contact solved the problem...

http://community.48months.ie/t5/Need-Help/Phone-saying-no-sim-card/m-p/40432#M16699

Edit: that person confirmed that their 48 SIM IS slightly thinner than their other carrier SIM.

I know that you tried this already but perhaps you could try again incrementally adding padding to the 48 SIM to see if it helps it to make good contact?

I'd try something like a carefully cut out piece of electrical tape and then build up the layers as necessary to see if it helped.

Be careful as I am aware of the possibility/danger of stuff getting stuck in the SIM slot or clogging it up!

Re: Verizon USA Unlocked but wont w

tonyhead — Wed, 18 May 2016 09:44:21 GMT

I'm back - absence not due to solving problem but hospital and phone wasn't bothering me there. Anyway update saga - been back on to Verizon. They say phone is totally unlocked - all their 4G LTE are sold that way. If other sim working then it not the phone.

I have another Verizon iphone and tried sim there and it worked straight off.

I tried a factory reset - nothing to lose. When it was all done resetting I inserted sim. still no signal but I did get message from Three - Not sure what to make of it. (I still didn't have signal bars - couldn't make call or anything)

i'm looking at a blank wall - i may see a phone splat on it soon!!